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Geico Auto Customer Service Business Plan

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GEICO Auto Customer Service: Organizational Recruiting and Selection Plan In order to decide the jobs/positions/people needed or no longer needed, GEICO determines the types of talent needed and their composition of the organization’s current workforce by first determining entry level positions needed based on projected call volumes. Coaching/supervisor staff is then determined based on the number of phone associates needed. GEICO has a specialized department within the organization known as the Competitive Advantage Leadership Group or CALG. This department will review processes, procedures and job codes to ensure that the organization is operating cost effectively and with high efficiency. This group operates based on the Lean Six Sigma

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