Green Mountain Resort Case Study In the Green Mountain Resort Case Study described by Palmer, Dunford, & Akin, Green Mountain Resort (GMR) faces a problem where its best employees leave the company at a high rate, which leaves the poorest performing employees to attend to its customers and guide future coworkers. Gunter, the resort owner, sees the high employee turnover rate as a serious issue and a hindrance to the company 's success. The hospitality literature that Gunter consults for guidance confirms that high employee turnover is simply part of the hospitality industry and should be accepted by the company and managed by applying limited time and investment in its employees. Gunter sees this way of handling turnover as counterproductive and hires a consultant to provide an alternate perspective. Gunter meets with the consultant and describes the issue and the desired outcome. The consultant suggests that they determine what happens to the employees once they leave GMR. They find that these high performing employees secure better positions at companies within the hospitality field. Armed with this new information, the consultant suggests that Gunter change perspectives and see high turnover rate as an opportunity rather than an issue. Gunter agrees and embraces the high turnover rate by marketing GMR as the training ground for those who want to secure a better job within the hospitality industry. This strategy turns out to be quite successful to both the company and
Casino Employee Retention Successful employee retention is one of the most important and challenging jobs of a manager in any business. Skilled professionals are in high demand, hiring and keeping talent can be difficult for many businesses including casino industry. As someone who worked in a casino business for 26 years, I have witnessed the repercussions of employee turnover. Casino employee turnover costs company money, time, and productivity, hence the managers seek to meet workers expectations in terms of schedule, compensation, and overall job satisfaction.
Executive Summary…….3 W hy Employee Retention and Motivation Is Important…….5 Turbulence In The Work Environment…….5 At The Root Of The Problem—Demographics…….6 Retention As A Strategic Business Issue…….6 Calculating The Cost Of Attrition…….8 Why Employees Become Disengaged and Leave…….9 The Phenomena Of Intrinsic Motivation…….13 Turnover Is Not A
The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human
After examining this case study, the problems for Mr. Jackson are becoming scarce. Mr. Jackson needs to find managers that are qualified to keep his hotel chains running smoothly. Recently, he has relied on his contacts in the hotel industry. These candidates have not been up to par in their performance and Mr. Jackson needs to make some changes. He has received the workers that did not do enough in their recent jobs. Mr. Jackson relied too heavily on his contacts and took the easy road out. This created long term effects for his company. Mr. Jackson should have used some of the workers that he was absolutely sure about and the rest should have new hires. The employees have not lived up to Mr. Jackson’s hopes and expectations, therefore changes must be done immediately.
First, the U.S. Constitution has priority over all other forms of law. This includes federal and state statutes, common-law principles, and state constitutions. In the event of a conflict, the U.S. Constitution takes precedence. Second, a federal statute would take precedence over a state constitution. Finally, the state constitution is the last priority for this set of laws. The reason for this order is largely attributable to the supremacy clause of the U.S. Constitution which states that any form of federal law will take precedence over any state law, even state constitutions. In addition, the general priority among the sources of law, in order of precedence, is constitutions, statutes, and common-law principles.
Some feel their supervisors don’t understand them and some are just on the way to the next highest paying job. No matter the reason, the loss of staff affects the quality and quantity of service we provide to our clients. Turnover increases critical incidents with our clients by putting them in harm’s way by utilizing staff they may not have been properly trained to deal with the client and their particular needs (Wenger, 2011). Furthermore, turnover causes severe staffing shortages and increases overtime costs for additional staff to cover those vacated positions (Wenger, 2011). As an HR professional, I wanted to focus this research on finding the answers to the questions I had around turnover. My research will include the concepts of recruitment and selection in acquiring human resources as well as compensation and training and development and will be used in formulating the strategic recruitment plan.
Retaining employees is one way the turnover rate can decrease, Branham (2000), focuses on retaining valuable employees by incorporating four key elements. The first key elements is, “be a company that people want to work for”. There are many companies that have been labeled as, “employers of choice”. These employers all have something in common, which is how they value their employers (Branham, 2000). They treat their employees with respect and like family. With being an “employer of choice,” people are the most valuable asset; not just customers but employees too. Many companies go above and beyond for their customers, but not for their employees, yet they wonder why they are losing valuable talent.
2. The second reason for high rates of hospitality staff turnover include deficiency of plentiful doles such as company provided health insurance, retirement benefits, vacation pay, sick leave, additional schooling or exercise programs and other peripheral benefits which are so often perks of other industries. Since the labor pool for a large portion of hospitality jobs is so poor and turnover is so high, a majority of hospitality companies are unwilling to capitalize in programs which would
There are two types of turnover, voluntary turnover happens when the employee makes the decision to leave and involuntary turnover is when employees has no choice in their termination (Schmitz, 2012). Every month or sooner managers experience some of their exceedingly qualified employees leave the company. After realizing that their company is becoming less profitable is when they begin to wonder why and brainstorm on ways to retain them. In Information Technology, “the cost of recruiting new staff is high and the loss of continuity when staff leave can also be very expensive” (Bott, 2005, p. 111). In IT, human resources strive to maintain their highly skilled employees while employees’
On December 29, 2013, a man named Dylan Alastair Ross, was injured at Revelstoke Mountain Resort. Ross and the province of Alberta are suing the Revelstoke Mountain resort because they believe that the resort is responsible for Ross’s injuries. A statement of Claim was filed in the BC Supreme court on December 23, 2015. The claim stated that Ross was skiing down the lower part of the mountain when he went over a bind roll and crashed into a drainage ditch. It also states that he suffers from multiple fractures in his left leg, permanent and partial disability, impairment of capacity, severe pain and suffering, etc. The lawsuit claims that the resort failed to properly maintain and run the resort; They also failed to warn the skiers about the
For Colorado Mountain Club, the idea of reaching the pinnacle transcends mountaineering and translates into the custom software development they rely on. To this end, they have trusted their .Net projects to Boulder, CO's best software application development company, Techtonic Group.
As employee turnover increase, it is the role of the HR manager to keep that from happening, by being more engaged with employers, Richard P. Finnegan introduced this in his book ‘The Rethinking Retention in Good Times and Bad, Breakthrough Ideas for Keeping Your Best Workers’. Mr. Finnegan spoke of the ten principles he believe will decrease the employee turnover, in addition to improving HR and employer’s relationship, he conducted research through surveys, and through experience.
Retention of managerial employees at Tanglewood is extremely important to the organization, their mission, and the organizational culture that Tanglewood values. As the organization continues to exponentially grow; their staffing and recruitment processes and procedures have not been integrated to focus on retention management. This paper will examine the relationship between managerial performance and turnover, why managers leave, additional data that the organization should utilize, equal employment practices, and recommendations for strategic retention strategies for managerial positions.
Wildhorn operated a resort called the Wildhorn Ranch Resort in Teller County, Colorado. It seems to me this resort is own by Mr. Watters. Even though that the ranch was owned by the corporation, the deed for the property listed Watters as the owner. The way it looks to me this form of business is sole proprietorship. Because Watters paid little attention to corporate formalities, holding corporate meetings at his house, never taking minutes of those meetings, and paying the debts of one corporation with the assets of another. A big sign of sole ownership he can anything he want to do. According to Cheeseman sole proprietorship is a “form of business in which the owner is actually the business; the business is not a separate legal entity” (Cheeseman
Blue Mountain Resorts were first built in 1941, and it is the largest family-operated ski resort in Canada. The major problem in this case is that the CEO of the Blue Mountain Resorts has to decide whether to install facilitates or not for the night skiing in 1979-1980 winter skiing season. Maintaining comfortable capacity at ski resort is very important in this field of market. The capacity depends on the hill size, hill development, and lift facilities. Therefore, to provide the night skiing service, investing in hills and lifts are important factors. So, if the CEO decides to install the night skiing facilities, he needs to decide the price of the single-night lift ticket