H

should check the care plan in order to know they are providing the correct care and support and following the individuals wishes. If any problems are recognised then the care plan can be updated to reflect these changes.

I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This

Carers can simply do this by listening to service users if they need someone to talk to and must keep what has been asked to be kept confidential to themselves. This is important because service users living in a care home are used to seeing specific carers all the time therefore start to trust them. Carers should therefore not take advantage and keep whatever has been said to themselves.

During an initial assessment an individual’s ability and communication methods are established. This is done when an individual arrives into care. Everyone involved in the care of this service user is made aware of their needs and preferences regarding communication and any changes are recognised during reviews and shared with the team to ensure the individual’s needs are met.

This facility promotes the traditional residential qualities of privacy, choice, control, and personalization of one 's immediate surroundings. Our goals to engage residents in activities and schedules designed for diminishing mental skills are comforting. In the memory care, we will set the details like a memory box, where a resident can store photos, personal items, and cherished that moment.

Before an individual moves into the property they should be given plenty of opportunity to visit the property, this enables them to get to know the other individuals who reside at the property and also gives them a chance to meet the staff team. The individual should first come for a daytime visit with their social worker/CPN and also if they wish a family member or another individual they may choose, after the initial visit the individual should then be invited to the property for a communal meal, then for an overnight stay and finally a 2 night stay.

Professionals must uphold the rights and promote the interests of individuals experiencing abuse or neglect. If a service user is currently facing abuse or neglect they might find it difficult to talk to others and open up about how they feel and the issues going on in their life. They may feel that it makes them weak or they may even be afraid to talk about it as they are scared of a family member, another service user, a friend or a member of staff. All service users have different needs and are each unique in their own way. Some service users may struggle to protect their rights because they do not have the mental capacity to understand the implications of their circumstances. You should always consider how disrespectful remarks or actions will affect the service user’s self-esteem. Also you must not judge them or tell them that they are wrong. As a professional you must put your trust into the service user and believe that they are telling the truth. In addition professionals should never promise to keep a secret for a service user as this may put you and the service user at risk of harm. Therefore the service user should be informed that you will not keep a secret and make

By vocalising any struggles or concerns, they are able to recognise their own needs, as well as acknowledging their obstacles and determining ways to overcome them, with the help of a professional. For example, some aged carers who have been working for a long time, may feel as though they are able to tackle their obstacles on their own due to the length of time in which they have been working. However, after speaking to someone, they are able to come to terms with their own concerns and better achieve their responsibilities. Information being provided to aged carers by the program is another effective strategy, as it may allow them to better understand their own feelings and thoughts, allowing them to find peace, allowing them to continue working positively. Aged carers are able to access information which assists them in dealing with issues that come from their role as aged carers. By exploring the different ways that they may attend to their own needs, they are able to further enhance their wellbeing. For example, some aged carers may be unaware of how to resolve particular issues, or they may be unaware of the commonality of their issues – information provided may put their doubts to rest, allowing them to meet their own needs. Support Services are an extremely effective strategy to use, as it allows aged carers to access support within their caring roles, to effectively explore how to deal with particular issues, as well as interacting with other carers who may be in the same situation. This effectively enhances their wellbeing as they are reminded that there are various forms of support available. For example, an aged carer may struggle in dealing with a particular issue on their own, therefore may seek assistance from a support service, which will reaffirm them that they are not alone, further improving their

As Shaw (2005) suggests clear direction from staff can help support patients and their families.

We all have rights to be treated with respect and dignity. Abuse and neglects be in the homes or care settings.It is health and social workers to watch out for any abuse in the settings. There are some service users who not want any abuse against them reported for fear of being bullied, but as a social worker it our duty to report it to the line manager. Any person can be an abuser, because the service users trust them and never thought it can be done by them.People suffering from dementia can be very aggressive and challenging. They are at times forget to eat, It is the carers duties to always remind them to eat. Some service users can be violent to social workers, this is manly with people who suffer from mental health. This can verbal abuse or physical. You should be informed during handover about any challenging behaviours. You must be informed of the policy and procedures of the organization. The should be panic buttons or other techniques to use when such situations arise, with causing any harm to

Contract 1: The employee will be required to comply with the grievance procedures which will be detailed in the staff hand book.

2.2 Outline steps that can be taken to encourage individuals to raise concerns and complaints

Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints

Complaints are to be addressed in a timely manner. If the issue/concern cannot be immediately addressed, the complainant is to be contacted, via telephone or by letter, acknowledging the receipt of the complaint, and letting them know what additional steps are needed to resolve the matter. If the person to whom the complaint is made (verbally) or received (in writing) is unable to personally address the concern expressed by the complainant, s/he will forward the complaint documentation to the leader of the area primarily addressed in the complaint.

In the past, many investigations (-- removed HTML --) (-- removed HTML --) 1 (-- removed HTML --) (-- removed HTML --) were performed to investigate the basic properties of nonlinear DA waves using Maxwellian electrons and ions. In particular, nonstationary solutions for the large-amplitude nondispersive DA waves were presented by Eliasson and Shukla (-- removed HTML --) (-- removed HTML --) 25 (-- removed HTML --) (-- removed HTML --) in an unmagnetized cold dusty plasma containing the Boltzmannian electrons and ions with dynamical dust grains. They discussed the temporal evolution of the solitary waves into shocklets to examine numerically the self-steepening phenomenon and confirmed an agreement between theoretical and