Essay about Hca / 230

831 WordsApr 10, 20134 Pages
Communication Process Works HCA/ 230 March 17, 2013 University Of Phoenix Communication Process Worksheet 1. Briefly described the misunderstanding, including the setting and the people involved. I had a misunderstanding with my son bus driver and teacher, there always be miscommunications with us all the time. For instance one incident I let my son bus drivers know that my son has to attends physical and occupational therapy on Tuesday, Wednesday, and Friday mornings. I have noticed my son bus driver was continually stopping by the house on those mornings. So I informed the driver again and the driver was confused about the days and she was frustrated about the situation. Then on several days the driver did not come by the…show more content…
2. Complete the following table with information from your described misunderstanding. Questions Answer who was the sender? The sender was the Bus driver, Teachers. Who was the receiver? The receiver was I and the principal. What was the message? The message was to have an open communication going with the bus driver and teachers. What channel was used to send the message? There was Verbal, texting message, and writing was used to send message. What was the misunderstanding and how could you have avoided the misunderstanding? The misunderstanding was with my son bus driver and teachers a the bus driver days confuse on coming by the house to pick my son up and the teacher was confuse about my son days for there and confuse him with another students. It could be avoided by text message, email a meeting with one another and phone calls and asking one another question. 3. The perception model in Ch. 2 o0f communicating in the workplace shows that prior knowledge and experience combine with your psychological state to shape your subjective reality. What was your perception going into the situation? How did your perception of the misunderstanding affect the communication process? My perception was I need to make sure there always an open and good communication going and understandable because it

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