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Hinder Communication Process

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Materials and Procedure The study was conducted on Zbase, AFB when customer traffic was fairly moderate. Each participant was asked to participate in the study if it was not too much of an inconvenience while they worked. Instructions were given and they did not have to sign a consent form. The questionnaire were read to each participate and the answers were recorded by the researcher. The participants were selected by all who ever happened to be working that day. This was a face-to-face interview with all. A week later follow-up interviews were accomplished to get clarification on why the participants wanted more communication and a participative style leader in the future. While observing the participants all, three gave outstanding customer service. Also, the leader was never present while the questionnaire and interview were done. Results Analyses of the participants proved to be very rewarding. There were five categories that were prevalent from questionnaire and interviews. The five were: communication, empathy, motivation, empowerment and no communication. One strategy used in this report triangulate different data sources of information by examining evidence from all the sources and using it to build a coherent justification. Themes and categories were established and with this process it …show more content…

Additionally, Cheryl and Ruth argued, that their future leader has openness which would be a desirable goal in most supervisor-employee relations (Redding, 1972). According to Eisenberg et al writes that open communication relationship perceives the other interactant as a willing and receptive leader and withhold responses that might be apparent as providing negative relational or disconfirming feedback (Jablin, 1979, p.

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