Housekeeping Article Critique

The first two days were devoted to orienting employees to The Ritz-Carlton culture and values, while remaining five days involved more specific skills training and trial runs of service delivery. To ensure that employees are get aligned with organization mission and core values, trainers from 23 nationalities who are all considered the “best of the best” in their role within the organization. These trainers

The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human

They upgrading a hotel first upgraded employee facilities. When a survey at London hotel showed dissatisfaction with workers’ areas, installed new floors, lockers, and showers within three months. Four-seasons needed to get it down to the front line: clerks, bell-staff, bartenders, waiters, cooks, housekeepers, and dishwashers, the lowest-paid and in most companies the least-motivated people, but the ones who would make or break a five-star service reputation. Four-seasons needs employees able and willing to respond on their own to whatever comes up, employees who can spot, solve, and even anticipate problems. That means delegating authority as well as responsibility. Four-seasons pay attention on how to treat employees and make them feel confortable when they work in hotel because employees could bring positive attitude towards customers if they in good mood.

The following paper is about a company that is at the top level of their industry in selling their products and services. The background of this company describes about what kind of company this is and the types of products and services it provides to their customers. This section also includes the recent performance of this company and the varying aspects of what their target customers and whose is the competition.

Training is an important facet of developing and managing human resources at any organization. Training should improve not only organizational efficiency and employee productivity but it must also improve employee skills and make employees feel valued. At Clapton Commercial Construction (“CCC”) Company’s Arizona location, it is important for the company to hire and retain good employees. To that end training and development should be essential and consistently provided to employees at all levels of the organization. Training program should be designed so that it is tailored to the particular function the employees perform in the company, and also so that the company as a whole works as a

Computer Lab is in good shape, the printer has some issues, but Jean has put in an IT work order. In addition, Dillon is doing laundry and his clothes are neatly folded on the workbench. The guest bathroom has a weird smell, we recommend putting an air freshener in the facility. Ty also found a stool from the laundry room in the kitchen; Ty removed the stool and placed it back in the laundry room.

As they play golf and talk, he learns the three main strategies on creating raving fans; 1) Decide What you Want; 2) Discover What the Customer Wants; 3) Deliver Plus One. Charlie tells him that the company’s slogan should be, “No Worse than the Competition” because he believes the only reason that customers are satisfied with their service is because their expectations are low and no other company is doing any better. He says the customers are so fed up with the service they receive,

The hotel takes employee training and development seriously by offering safety, technical and professional training to all employees. Promotions from within are commonplace among other career

In Essex, most of the driveways are made up from brick and concrete materials. Whether you like it or not, in the long run, these driveways will grow some weeds and will look odd making it unpleasant to look at. In this case, regular cleaning and maintenance should be properly observed. However, not all driveways are made up from one material only. So, to help you out in cleaning your driveway, check out among the list of which materials do you use and how to clean it properly.

Eddie Rivera presented to my class of about 200+ people about how to reach our dream. His presentation was not a collection of facts and numbers of the hospitality industry, nor was it a tutorial on the steps one needs to take in order to manage a group of people. Instead, Mr. Rivera told us about his life and the many struggles he had to endure. Not only was it interesting, it was exceptionally inspirational. Eddie told us that in order to achieve our dreams, we should keep moving forward, whatever the circumstances, and try to always meet people along the way. With Eddie’s philosophy, I will take on the amazing opportunities that will open up to me.

One of the main tasks of the enterprises of various forms of ownership and spheres of activity - the search for effective ways to manage labor to ensure the activation of the human factor and achieve the best production results. The company «Hyatt Hotels Corporation» is today one of the leading companies offering hotel services. The company, headed more than 500 hotels all over the world, is of great interest as an object of study of the corporate culture, because it includes a huge number of employees (more than 30 thousand people). Hyatt Hotels and Resorts are distinguished unsurpassed quality of services precisely because of its staff. At the heart of the corporate principles of the company have the task to give our employees

During internship in the Ritz-Carlton Kuala Lumpur, a training meeting will be conducted every month. The training meeting is very important as it provides an opportunity for us to make a review on our training performance. Besides, in the meeting we also discuss about our challenges and opinions that we faced during internship. The manager is responsible to deal with the trainees’ challenges and find out solution so that it builds strong bonds between trainees and HR. With this meeting, no doubt, it become the most helpful tool to monitor the entire appraisal process and build a good relation within each other. HRM is also responsible to manage the staffs to work according to their potential and skills and provides them suggestions so that it can help them to bring about improvement in it. After finishing our internship, the HR managers are required to write a performance appraisal. The managers will communicate with the departments from time to time and the departments provide all the necessary information regarding our performance and define our respective roles. Therefore, the HR managers must have a good relationship and communication skills so that the management will be easier to assist and easy to get information from other

Service attitude is divided into four dimensions: problem solving, empathic feeling, enthusiastic service, and friendliness. Then, the paper discusses the implications for hotel management in the areas of employee recruitment, training, and motivation and how to improve the four dimensions of service attitude to increase customer satisfaction. I will definitely be using this in my paper as it gives specific examples of the cultural differences between three different countries, giving the point of view of a

What is hospitality? Hospitality industry is both a service and labor intensive proposition (Poulston, 2008). As per dictionary meaning is the kindness on welcoming guests or strangers, just like a reception for the patient when stay inside the hospital, patients will receive a friendly and generous reception. The hospitality profession is described by Fabienne Rollandin (2014), director of industry relations and market research at Swiss hospitality management school Glion, as a ‘people-orientated industry’. Students are expect to providing high contact services, every single movement or behaviour will give a big impact towards customer. The key determinants to provide service quality, which will direct linkage to customer or guest satisfaction and loyalty are employee attitude, performance, and behaviour (Heskett, Jones, Loveman, Sasser Jr., & Schlesinger, 1994). So hospitality industry consider one of the tough industry in the world, because dealing with people is always difficult and challenger.

There is a brief overview of the company on its strengths and weakness and we have provided recommendations on the direction the company should adopt in order to succeed in the future. It is important for the company to change its approach from a traditional business to a more contemporary organisational structure to keep up with current trends and remain effective.