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How Did King Respond To Robo Calls

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Robo-call Harassment Nets Victim Six Figures We've all received those annoying robo-calls at the most inconvenient times and for the most ridiculous reasons. Many of us have placed our names on the “Do Not Call” registry which is supposed to protect consumers from unwanted robo-calls. What happens when companies refuse to abide by the rules? One woman in Texas found out. Araceli King was called repeatedly by Time Warner. The company refused to stop calling, even when King let them know she wanted them to stop. Time Warner did not stop, but kept on calling. In fact, rom the time King started keeping count, Time Warner called her 153 times using the robo-call system. According to King's attorney, and of special interest to the judge, 74 calls came after King spent seven minutes with a Time Warner representative explaining her situation and asking for the calls to stop …show more content…

Time Warner's argument was that King's number used to belong to a customer that owed them money, and since that customer did not object to robo-calls, they had permission to call the number whenever they wanted. Time Warner obviously did not read the very clear language the FCC put out regarding such tactics. The FCC rule reads: Callers are allowed to call a wrong number only once before updating their list. This most commonly comes up when one person consented to be called or texted but then they gave up that number and it was reassigned to someone else. Callers have resources available to them to help them know ahead of time if a number's "owner" has changed. Too bad for Time Warner, the Manhattan Federal Judge, Alvin Hellerstein, was familiar with the rules, and, according to Madame Noire, found the violation of the rules to be “particularly egregious.” As a result, the judge awarded King three times the normal penalty for such violations for a total of nearly

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