How To Win Friends and Influence people
This book was written in 1936 by Dale Carnegie. Some of the terms and vocabulary used are dated but the advice and information can still be used today. It deals with communication with others and the need for all parties to be able to perceive the objective from the others' viewpoint. The perspective of the book is from a position of power or management but it can be useful to anyone that reads it. While this book is useful, it should be remembered it was written during a time when the people in the workforce had a very strong protestant work ethic socialized into them. The book is divided into four parts, and they are:
Fundamental Techniques in Handling People. The next section is called: …show more content…
5) Get the other person saying, yes, immediately. 6) Allow the other person to express his/her ideas or opinions. 7) Let the other person think the idea is his/hers. 8) Try honestly to see things from the other person's point of view. 9) Be sympathetic with the other person's ideas and desires. 10) Appeal to the "nobler" motives. 11) Illustrate and give examples of the benefits of your ideas. 12) Make the individual feel personally challenged to implement the idea. The last nine principles come from the final part of the part of the book, Be a Leader. 1) Begin with praise and honest appreciation. 2) Call attention to people's mistakes indirectly. 3) Talk about your own mistakes before discussing the other person's. 4) Ask questions instead of giving direct orders. 5) Do not attack the dignity of the other person. 6) Praise the slightest improvement. Be "hearty in your approbation and lavish in your praise." 7) Set a good example. 8) Use encouragement. Make the problem seem easy to correct. 9) Make the other person happy about doing the thing you suggest. Relationships are oriented toward reaching goals. The important thing to remember is everyone's primary goal in the relationship may not be the same. For example, in a work relationship, the employer's goal is for the business to be successful while the employee's goal is usually the maintenance and upkeep of self and/or a family. These seem to be goals that could be mutually satisfied but that is not always
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In any organization effective communication forms an essential part of the organization’s growth and progress. However, it has been seen that this is not always the case. This istrue in today’s globalized world when one has employees coming from different ethnic, cultural and religious backgrounds working together. If the reasons for communication failure are examined it has been found that they fall in four distinct categories. These are:
The first principle is being in the moment. Being in the moment means an individual must focus all his/her attention on the other individual in order to be fully present, physically engaged, curious without judging and self-aware. This concept disengages us from being on “autopilot” and enables us to communicate effectively by being mentally and physically present, being unbiased, making positive choices and maintaining relationships with others. Furthermore, it develops great communication skills by minimizing miscommunication and generating appropriate responses and behaviors. This element is crucial in my leadership goal because as an individual, who enjoys multitasking,
The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect.
In the course of my years as an undergraduate student in Rutgers University – Newark, I maintained a full-time work schedule as well as a full-time school schedule. Not only did this provide me with a strong work ethic, but I was also able to develop a strong academic foundation as well. In the years that I spent working as a customer service representative for TD Bank, I was able to steadily involve myself with a large group of diverse people. During my career with TD Bank, I witnessed disagreements and arguments amongst employees which presented to become a problem all throughout our branch. All through this difficult time, I actively attempted to alleviate any and all complications. I maintained and promoted a positive and healthy work environment by persuading coworkers to try to understand the miscommunication that had developed amongst them. I also worked closely with my human resources department to understand the root cause of the problems, and assisted in finding a solution by maintaining the trust and confidence of my coworkers.
A leader must listen to its followers and vice versa. Both Gardner and Wooden in their books provide examples that both ineffective and effective communication can affect a group or organization—for better or worse. However, through positive open communication that is produced from the group can lead to positive and effective improvement (Wooden, 2005, p.198-201; Gardner,1990, p.86) for the work environment and respectability between leader and follower.
The framework has seven key steps that will walk you through beginning with increased self-awareness, all the way to driving action to achieve desired outcomes. Step one begins with what they call “Start with the heart.” That is focusing on what you want to achieve from the conversation, but also what you don’t want as a result of the conversation. Step two looks at how to identify when a conversation is becoming crucial, and if the dialogue is becoming un-safe and unproductive. Step three describes how to bring the conversation back to a safe dialogue with an emphasis of ensuring mutual purpose and respect. Step four shows how to become aware of the stories that we might tell to ourselves regarding the conversation. There are definitely times that I have had to sit back and evaluate if what I am telling myself is actually reasonable or something that I convinced myself to believe or desire. Step five encourages the individual to formulate and tell their message, and give others the opportunity to tell theirs. This is where you state your case, listen to others perspectives, making it a safe place to share each other’s thoughts and perspectives. Step six leads us to exploring other paths, asking questions, mirroring back what you hear, and
The textbook for this course defines communications as the process of mutual creation of meaning. Mr. Chaney expressed that “Communication plays a major role in his career, because this ability allows him to communicate with coworkers and clients to complete task”. His value on communication connects to the text book because it displays that
Dale Carnegie’s first book “How to win friends and influence people” is a timeless bestseller book. Since its release in 1936, it has sold more than 15 million copies. It is about the human behavior and it teaches us how to behave with others. Basically this book is a practical human relation handbook. This book is artistically divided into short sections, each section is discussing a particular principle which is explain with related example. The first section of the book contains different techniques in handling the
1. Concentrate on others' needs and consider how your words and activities will affect others before you talk or act. Approach every cooperation with deference, paying little heed to whether you trust that the other individual's practices "gain" or even inspire that regard.
Dale Carnegie, in his book on How to Win Friends and Influence People, discusses various points on how to make friends and become a better person. Carnegies implies the principle of communicating effectively to be successful. This book has the power to transform people to be successful in their business and personal lives and to achieve their maximum potential.
In the 21st century our communication mediums have changed, know we Whats App Facebook or email rather than calling or visiting in person. What hasn 't changed is that when we communicate most of the time another human being is on the other end and. This chapter will discuss not only how to communicate with diplomacy but how messages of communication are interpreted. In the workplace communication is probably one of the most important factors as people need to receive clearly communicated messages to be on the right track. It could be that you need to so some public speaking at the workplace and not only is your confidence being shook up, your nerves are on edge worrying how to communicate you message. Not only how we communicate with others that impacts our success what’s also a key part is how we communicate with ourselves and overcome internal negative dialogue. Did you know that only 8% of our communication is based on the words we say? Also did you know that 37% of our communication is based on our tone of voice? Did you know that the remaining 55% comes from our facial expressions and body language? If you find this hard to believe just think of when someone says something to you and they come across as rude. More often than not it was the way they said it vs the actual words they said. When communication is open and employees are connected
Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the
Research shows that interpersonal communication can have a profound effect in the workplace in both positive and negative manners. Successful communication can ease conflicts and create open channels in conflict management situations. Consequently, choosing the right medium of communicating is key to conveying the intended message; at the same time, active listening also plays a factor in how the intended message is received. “Communication is a topic frequently linked to leadership; however, the linkage often is