How to Deal with Difficult People at Work
Interpersonal relationships can influence consistently the effectiveness of work and well-being of employees as well as their psychological state. However, often the problem of the formation of positive interpersonal relationships arises, especially when there are some difficult people within an organization, who ignore interests and needs of other employees. In fact, it is possible to find such difficult people practically in any organization. Many employs believe the communication and mutual work with these people are impossible, but, in actuality, it is necessary to learn how to deal with difficult people. If a person knows how to behave and communicate with difficult people he/she will hardly
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The same advice the author gives in relation to complainers. To put it more precisely, he simply recommends changing the subject of the conversation in order to avoid listening complaints. Also, there may be delegators who attempt to delegate their jobs and duties to you. In such a situation, it is necessary to explain them that you have your own job to do and duties to fulfill. Finally, there are credit gabbers who are always borrowing money. In relation to this people, it is necessary to refuse to help them out when they ask for help constantly.
Alternatively, J. Horsch recommends changing your own attitude to work and difficult people. The author argues that self-perception is very important and the way we perceive other people may be even more important. This is why it is necessary to accept difficult people as they are and develop assertiveness in your own forces that will help to avoid conflicts with difficult people.
In such a way, it is possible to use various strategies and approaches to difficult people, but, above all, it is necessary to develop flexible communication style in order to be able to maintain normal relationships with all people at work. Otherwise, you will risk becoming a difficult person for them.
References:
Horsch’s J. (2008). How to Work with Difficult
having difficult conversations, and why people often manage difficult conversations poorly. The author then provides information on how to handle these situations.
Communication is a fundamental relationship building skill in the workplace. If people don’t communicate well they limit their ability to connect on any meaningful level. It’s important that I show respect to those I work with. Communications should be conducted in an appropriate, open, accurate and straightforward way. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. There are many barriers to effective communication, the first barriers to check out are:
Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and "I" statements help bring people
Alan’s attitude generates a tense relationship between him and his employees. In the future, they are not going to tell him what difficulties they are having which can decrease productivity. Also, if Alan practice good listening skills, he will be able to have a good communication with his employees to avoid misunderstandings and confusions in the different tasks assigned. In conclusion, Alan’s listening skills can produce a negative environment that can affect not only job performance, but also emotions between his employees.
As part of week 2’s Organizational Diagnosis 1, this assignment will continue by describing and analyzing employee interactions within the Lincoln Financial Corporation’s Customer Service Department. Interpersonal relationships between co-workers play a vital and important role in one’s career and it enables one to further their career aspirations. Also, interpersonal relationships allow for verbal and written communication amongst co-workers. However, there are times when communication, employee relations are taxed and it calls for a company to determine ways to strengthen the work bonds among their employees. This paper will address both the positive and negative aspects of employee relationships and offer an analysis in terms of whether or not they are functional or dysfunctional.
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I’ve worked at a number of jobs over the year’s sense I graduated from High School, and from time to time I’ve run into co-workers that are more than difficult to get along with. The one thing that has helped the most has been being able to communicate with them in such a way as to learn what it is that they need and learn how they operate. There’s a reason people are difficult and being able to communicate with them can be instrumental in possibly exercising that information from them or at least learning the most effective way to work with them.
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