Human Resource Management Capstone : Westwood College ( Online )

The job of a cashier involves operating the cash register, coordinating item returns, and answering telephone calls. Handling the cash register requires awareness of current discounts, since the prices and discounts of all items at Hobby Lobby are entered manually. Customer service makes up a large component of this occupation when helping customers locate desired merchandise or staff personnel and ensuring that the customers receive a friendly and efficient checkout. Other tasks included in this job such as organizing and restocking store shelves, returning merchandise to the appropriate location, and pricing items requires great attention to detail and a good memory.

The role of this job is to provide motivation for the sales team to do well and increase the amount of sales that they make. They have to make sure that the sales team is loyal and polite to customers so that customers come more to shop at their store. Also they have to make sure that the experience for customers is good and pleasurable so that they come in to the store more.

Tasks and responsibilities: Manage associates, make sure customers are taken care of, manage sales and inventory, and make sure to keep a clean food safety department.

Introduction: In this assignment I will be giving information the following point talk about each sales staff must do or be like when working for these different scenarios. Also I have included the sales technique out of four of them: Cold-calling, Face to face, Telemarketing and drop in visits. Also I have included their own personal interpersonal skills of what it takes to be a sales staff to be working for those scenarios, I have also included examples and relevant pictures.

The company that I chose to do my presentation on is Maurices Store. I worked in retail as a manager for 12 years at the former County Seat and one of my assistants is still working retail as a manager at Maurices here in Dubuque. I was interested in choosing retail sales because it is where I started and I wanted to see how it has changed over the years.

Sales Associates are to provide endless customer support helping to ensure that every customer receives the right products for their culinary needs.

The company that I have chosen for this assignment and project is Lowe 's Companies, Inc. Lowes strongly focuses on the mission statement “helping the customers to improve their homes”. The company started in 1921 as a small store in North Carolina. Great success and high demand of Lowe’s products led to an increase in the number of stores. By 1955, there were five more functional stores. Rapid growth took place around 1960s. Carl Buchan was one of the founders of Lowe’s, who died in year 1960. Exactly a year later in 1961, the company went public. This was the time when Lowe’s was given its name. Initially it was called North Wilkesboro Hardware Company. By 1979, Lowe’s established more than 50 stores in the United

The organization operates under a theory that maintains that "true excellence can be best achieved by focusing on areas of established strength and enhancing them, rather than concentrating only on repairing areas of weakness."3 The company offers job opportunities in every division; the retail stores, distribution centers, and corporate offices. Possible career opportunities in the retail stores include assets protection management, which works to implement programs designed to maximize safety, effectiveness, and efficiency; store leadership, which includes those who work to create a "fast-paced, energetic environment that delivers a consistent experience for both team members and guests"; and human resources, which works to support the mission of staffing, development, retention, and brand management. Corporate career opportunities include strategy; which works to consider guests' comments and suggestions and propose business strategies that will improve the business, and supply chain and logistics; which works to provide what the customer wants, when they want it, and at the lowest possible cost.1 The Target website has an entire section devoted to careers, and even a special section where college students and recent graduates can learn about what the organization has to offer in terms of employment.

In addition, there are 59 franchised Foot Locker stores operating in South Korea and the Middle East, as well as 15 franchised Runners Point stores in Germany. Runners Point is a specialty athletic store and online retailer based in Recklinghausen, Germany. On July 10, 2013, Foot Locker had announced that is had completed the acquisition of Runners Point Group. 2016 was the seventh consecutive year of sales growth and profit growth for Foot Locker. After further research, an interesting fact that I learned is that in 1963, the F.W. Woolworth Company purchased the Kinney Shoe Corporation. In the early 1960’s Kinney had branched into various specialty shoe stores, including Foot Locker. The Woolworth Company incorporated a separate company in 1988, called the Woolworth Corporation. The new company, Woolworth Corporation was responsible for the operations of the Foot Locker stores. Being a frequent customer of Foot Locker, it is intriguing to learn the history of the

Horton stated his duties involves unloading and loading trucks, checking in merchandise, pulling product from the sales floor and stockroom, preparing orders, rotating stock, as well as operating tinting, mixing and color matching equipment and waiting on customers as necessary to support store sales. It may also assist in making deliveries if necessary.

Duties include: cashiering, serving, cooking, cleaning and organizing, providing exceptional customer service to customers, served customers in a timely and courteous manner.

Make decisions about the best path for the firm’s initiative. Identifying the opportunities for success in context of threats to success can clarify directions and

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing

Reviews and set quotas (amount of bonus a store manager could make) for each of his/her 6 stores.

When a new store is about to be opened Management in headquarters appoints store merchandiser's (setters) who's key roles are to coordinate the store opening process by managing the staff, installing the IBM point of sale terminals, building shelves and stocking them with products. They are also there to test the software and link up connections with headquarters. They are also used to close or reorganize a store if need be.