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Humor Diffuse Business Tensions

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Humor is so powerful it can diffuse business tensions. This is a classic: when Eugene Cafiero was president of the Chrysler Corporation, he went to England to resolve an intense conflict between management and members of the union at a Chrysler plant. As Cafiero entered the plant, a man confronted him and loudly declared, “I’m Eddie McClusky and I’m a Communist.” Cafiero held tight his hand and replied, “I’m Eugene Cafiero, and I’m a Presbyterian.” Laughter followed, and it cooled off this confrontation. When a situation is potentially explosive, humor can diffuse it. (Kong, 2013)
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