THE IMPACT OF TRAINING AND DEVELOPMENT ON THE OVERALL PERFORMANCE OF THE ORGANISATION.
A CASE STUDY OF UBA KENYA BANK LIMITED
LIST OF ABBREVIATIONS 2
I: INTRODUCTION 3
Statement of the problem 3
Rationale of Justification of the study 3
Assumptions of the study 3
Conceptual Framework 4
Objectives of the study 4
Research Questions 4
II: LITERATURE REVIEW 5
Overview of Training 5
Human Capital Management 5
Human Resource Management and Training 6
Training 6
Development Gaps 8
III: RESEARCH DESIGN AND METHODOLOGY 10
Research Design 10
Target Population 10
Sampling Size and Sampling Procedure 10
Source of Data Collection 11
Research Instrument 11
Analysis of Data 11
REFERENCES 13
Appendix A: QUESTIONNAIRE
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Objectives of the study
The objectives of this study are to: - i. Identify the major purposes of training and development, as well as the key internal and external influences on training. ii. Ascertain the training and development policy in operation at UBA. iii. Outline and explain the training and development practices and processes including the assessment of training needs, an outline of training methods, and the processes of monitoring and evaluating the plan. iv. Find out whether training and development schemes have positive effect on the performance of workers and productivity.
Research Questions
Accordingly, the key research questions to be investigated are: i. What are the major purposes of training and development, and what key internal and external influences impact on training? ii. What are the training and development policies and practices in UBA? iii. How did the training and development practice develop in UBA?
Does training and development have an effect on worker performance and productivity at UBA?
I: LITERATURE REVIEW
Overview of Training
The importance of training as a central role of management has long been recognized by leading writers. For instance according to Ducker
The purpose of this training is to identify three key training areas and explain the importance of each, taking into a consideration the benefits, along with how the training will meet professional, personal and motivational employee needs.
Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.
Knowledgeable and well trained employees are needed in every organization. It is important employees are able to perform all the tasks needed in order to reach the organizations needs and achieve the set goals. As times change, employees may stay behind in skills or may even lack training when it comes to new systems, technology or other procedures that the company may need in order to better performance. That is when the importance of training is more evident. An organization has a large responsibility for their success which is why training, development, and career development is
The evaluation of training consists of a reaction, learning, behavior, and results. Results determine how much the trainee liked the program. Learning outlines what facts and concepts were learned. Behavior determines if the program had an effect on the behavior(s) of the trainees. And results highlight what was accomplished as a result of the program, i.e. reduction of turnover or cost. Evaluating a training program allows for an employer to identify and correct areas in which improvement is needed. In order accomplish company goals employees must be trained effectively. Training cannot be an afterthought; it should be planned and implemented correctly. Career Development Strategies
This chapter introduces the literature works relating to training and development and how it has an impact on employee’s performance. It gives detailed explanation and clear idea on previous works by researchers in organizational politics to help in understanding the background information on which this research is based on. The chapter describes the concepts of training and development and the effects on employee performance and the gap in literature.
Within todays ever-changing working society, training and development is a key part within any organisation. Employees are the main capital within organisations which suggests
Most organizations do not follow-up on the benefits of training as regards staff performance. As a result of this they don’t take training and development as an important factor in organizational growth and survival. Most manages do not know how to assess the return on investment in training, nor are they equipped with the necessary management tools to monitor the decision making process of such investment. It has been discovered that training and development budget is the first cut when the organization is faced with difficulties because most of them are of the opinion that investment in the area of training and development is not linked to the bottom line of the business. Globalization and rapid technological development has changed the conditions for companies and increased competition in the world markets. The quality of a company’s human resources is the key driver for sustained top-level performance. It has become crucial to continually invest in human resource development in order to guarantee success in the global market. As earlier said, managers engage in minimal training thereby not giving quality training to their employees, this in turn affects the overall outcome of the training and the performance of the staff. Most organizations that have a competitive image see more reasons to train their workers than those who are on the lower rung of the ladder of recognition, but training and development is still needed to create a niche. In the light of the above,
Training and development has become increasingly essential to the success of modern organisations, yet some still look at training as a problem or as something that is not taken seriously. Training and development is one key approach used by organisations to improve and maintain the capabilities of its workforce. However, many experts distinguish between training and development, being that training tends to be more closely focused and adapted towards short-term performance concerns, while development tends to be adapted more towards expanding an individual’s skills for future responsibilities (Snell and Bohlander 2007). The main reason that organisations train their employees is to bring their knowledge, skills and abilities up to the
The purpose of training and development needs is to identify performance requirements and the knowledge, skills, and abilities needed by an organization 's workforce to achieve the requirements. An adequate training needs assessment will help direct resources to areas of greatest demand. The assessment should address resources require to fulfill the organizational mission, improve productivity, and provide quality products and services. A needs assessment is the process of identifying the "gap" between performance required and current performance. When a difference exists, it explores the causes and reasons for the gap and methods for closing or eliminating the gap. A complete needs assessment also considers the consequences for ignoring the difference.
Training and development provide employees the skills and knowledge to keep up with the company’s changes and growth. It can also help to develop and improve the corporate culture, its efficiency and its effectiveness; and helps in creating the learning culture within the company.
Training and development activities include: Inductions, Health & Safety training/law, organisation and delivery of training courses, structuring appraisals & Personal Development framework, holding, recording and updating training information and managing training budgets.
Training is an essential component to the accomplishment of whichever administration. Early training when a worker is initially employed, is extremely valuable (Noe, 2017, p. 5). If an individual’s initial training is deficient they may not be skilled to function to specifications of the occupation. As well, continuing training is imperative as the business developments. New by-laws or modernized technology will call for current employees to meet open-ended training that coincides with the development of the firm. The demand for workers to be trained in addition will increase when there are individual adjustments like alter of job description, change of labor processes, and change in customers,
In this paper it enunciates the importance need of the review of literature and the related review of studies to the topic. Business expansion through training and development this is a comparatively recent origin. In the last two decades, there has been a rapid growth in the number of institutions offering management education, these are as follows: universities, Colleges, and Studies Centres. With the diversion of sizeable economics and human resources in this strategic area of national development, there should be endeavours that is simultaneous to explore and study of the various factors that affects all management trainings, this is from the identification of the training needs, there must be a good selection of suitable
The general objective of the study is to investigate the effects of training and development programmes to employees
* To examine the effect of training on the employee’s performance and achievement of organizational set goals.