Infosys® Technologies Ltd.: Growing Share of a Customer’s Business
James A. Narus
D.V.R. Seshadri*
March 2004
*
James A. Narus is Professor of Business Marketing, Babcock Graduate School of Management, Wake Forest University in the U.S.A. D.V.R. Seshadri is Visiting Professor at Indian Institute of Management Bangalore, India. We gratefully acknowledge the significant contributions of Infosys executives and managers in providing case information.
CASE QUESTIONS TO ADDRESS 1. Looking beyond the immediate Ariba e-Procurement System project, what challenging issues related to global marketing does this case pose for Infosys? 2. What quantifiable cost savings not specified in project contracts has Infosys delivered to PFS
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The firm also maintains a business continuity and disaster recovery facility on the island of Mauritius. Often referred to as the “Microsoft of India”, Infosys had humble beginnings in July 1981. Reportedly, Chairman Narayana Murthy and six entrepreneurial friends borrowed $250 from their wives to form the company (see Exhibit 2 for their names and titles). In doing so, they wanted to make a profound statement – wealth could be created ethically and honestly. Furthermore, they wanted to build an organization where advancement was based on merit. At the time, their vision was seen as nothing
3 short of revolutionary in that India was not seen as the home of high tech industries, state-run rather than privately held enterprises were the norm, corruption was commonplace in Indian business dealings, and people often got ahead because of who they knew or were related to rather than what they were capable of accomplishing. Over the years, the seven founders followed their principles not only making Infosys one of the most admired companies in India but also gaining almost legendary status in the community. Although they are multimillionaires, the founders have lived modest lives. For example, they are routinely seen
As a new company he and his partner did very well within the first 18 months, working constantly and diligently. By the time 18 months went by, he and his partner had made over a few hundred thousand dollars (Leaders of Info 2). They made this money by selling their software to big companies such as Apple and Commodore as well as many little companies (Leaders of Info 2). A very
In this case, there are few symptoms clearly stated that something has gone wrong for this company. These symptoms can be classified into two main areas; one is the negative feedback from the customers and another one if from its own employee’s job dissatisfaction.
All these advancements by the IT team of M&S are aimed at encouraging customers to use technology to spend more money at M&S.
The world of technology cores has a different function in today’s era. The core roles of these technologies play an important part to keep this world as we know it to operating on a day to day basis. The basis of the technology that makes IT System useful is Computer Networks, Information Assurance, Wed Technologies, Database, Computer Programs and Programming.
1. What changes does FTP make to an ASCII file when you download it in ASCII mode to a windows machine from a Linux server? What changes are made when you download the file to a Mac?
An informatics needs assessment is a critical step in the selection and implementation of the Electronic Health Record (EHR). The purpose of a needs assessment is to understand the organization and the needs of the organization well enough to boost the positive impact of an EHR while minimizing the negative effects (American Medical Association, n.d.).
According to me (Srinivas), the key issues discussed in the paper are: The chapter started as the challenges of IS/IT investments. The generic benefits of IT were explained with case studies. Net Benefits of the IT were shown. The paper also showed the developing economy and the need for a new appraisal method. This method was explained in depth in this paper.
MED-X, a Fortune 500 pharmaceutical company with headquarters in Houston, Texas with 54 plants and more than 40,000 employees world-wide, has undertaken a $2 million Ariba e-procurement project implementation. MED-X was spending $3 billion annually on indirect goods and services. It is estimated that implementation of the Ariba e-procurement system will save the company $200 million annually and also reduce spending, streamline the procurement process and expedite user adoption. An additional benefit of the project is going to be nationwide
It is generally accepted that information is a vital commodity for the successful operation of today’s organizations. Nowadays modern business organizations are using computerized information systems in order to obtain such information. However as the technology advances rapidly the main issue is how can an organization should effectively use such an information system - which its management sometimes can be unpredictable - in order to effectively help the whole organization structure to improve and take the most out of it.
At the beginning of my computer information course I was presented with challenge of writing a research paper. We were given several topics to choose from and I chose the topic of careers in information technology. The focus will be on the computer support specialist, the database administrator, the network and computer systems administrator, the computer, office machine and automated teller technician, the programmer, the software engineer, the cryptographer, the computer trainer, and the desktop publisher. I will explore what each profession is, the duties, the work environment,
Infosys should consider expanding its operation into other foreign markets and industries. As indicated in the article, Infosys gets over 70% of its revenue from the United States and the majority of its big clients (such as Goldman Sachs, Visa or JC Penny) come from various industries but all of them are very sensitive to changes in the US economy. In order for Infosys to not only maintain but also increase their sales growth in spite of the referenced economic downturn, Infosys has to expand its global account management system along with restructuring its strategic account management. First and foremost Infosys should build a reliable network of foreign intermediaries in Asia and
Information technology is a rapidly growing part of today's society. It affects everyone's life in many aspects. Every human endeavor is influenced by information technology and the increasing rate at which what it can perform includes. One area of human endeavor that information technology has greatly influenced is the practice of medicine, specifically veterinary medicine. Not only has veterinary medicine been influenced by information technology, it has also been enhanced by it. The degree to which the practice of veterinary medicine includes information technology is observable at the Animal Emergency Clinic of Central New York on Erie Blvd. in Syracuse, New York.
Infosys is an IT consulting company based in India but primarily doing business with North American firms looking to outsource their IT needs. With the rise of the popularity in this form of business between the United States and India, there have been several political factors in both countries that will affect the way Infosys does business. In the US, President Obama made outsourcing a hot topic of his campaign platform. With speeches such as “Say no to Bangalore, yes to Buffalo” he is looking to provide incentives to American companies to keep all of their jobs on American soil, close tax loopholes and eliminate breaks given to companies that outsource to firms such as Infosys. On the flip side though, the US government is also looking to change immigration policies to restrict H-1B visas that would have previously allowed foreign skilled technical workers to be brought in to the US on work visas. While they won’t be eliminating them, they are seeking to restrict them which would force Infosys to hire employees from the US for any work they would be doing in the country and restricting the available talent pool. Meanwhile, the government in India is making changes of their own, particularly with reforming the tax code. To encourage the growth of the Software and Technology fields the Indian government had established significant tax breaks which are now coming to an end. In addition, they have
There are very many types of information systems. Classification of information systems follows the organizational levels in which they are used or installed for use. For instance, there are management information systems; some of which will be covered in this project report. Management information systems (MIS), helps businesses meet their business objectives. Almost all organizations and businesses today use management information systems; be it large, small, startup or an established multi-national. This is for the sole reason that information systems have evolved from just being a tool to gain competitive advantage for businesses, to a vital tool, a necessity in the digital age we live in. Management Information Systems help managers make better-informed decisions and communicate with their superiors, as well as with all the stakeholders in the businesses their organizations are involved in.
The attempt to ensure emotional buy-in is evident in their effort to provide a self-sufficient work environment for their employees. Infosys inaugurated its facilities in Bangalore under the name of "Infosys City" in November 2000. Spread over 44.225 acres, it is claimed to be the largest software services campus in the world. It has the largest `video w all' in Asia which allows for video conferencing simultaneously from multiple centers. The