Is Expert Soft It?

In this report shall be investigating the different tools and techniques used for technical support. This will be aimed at the help desk solutions for both system and software. I shall be discussing network monitoring tools, remote desktop/assistance, command line tools and control panel utilities.

Another type of support that may be required is updates to the up coming changes so people know where they stand and what is expected of them.

2.1 Describe the features of manual and electronic information storage syatems that help ensure security

A successful IT system is something that is composed of several different functional components to make it a whole. It takes each component to efficiently work so that the entire system runs smoothly. When one or more parts of the system are not properly working it can affect the entire IT system as a whole and render it completely vulnerable to people with malicious intentions. In this paper I will discuss the role of each component in it and shed some light as to why each is needed.

The entering of data is an important part of the computer operator’s daily routine. Computer operators may also have to take calls from customers complaining of computer system issues. The computer operator will diagnose the problem and then walk the individual through how to fix the situation. Should further help be needed, the computer operator will contact the necessary parties or advise the customer how to do so on their own.

Any issues should be reported to the site manager. Unsuitable resources should be reported to site supervisor who will then be able to rectify the problem,

There is a mess of servers, switches, switches, and inward equipment firewalls. Each of the association's areas is working with diverse data advances and foundation IT frameworks, provisions, and databases. Different levels of IT security and access administration have been actualized and inserted inside their individual areas. The data engineering framework is maturing and numerous areas are running on antiquated fittings and programming. Additionally, the framework is woefully out-of-dated regarding fixes and overhauls which significantly expand the danger to the arrange as far as classifiedness, trustworthiness, and accessibility.

Security shall be a high priority requirement. Since this system is intended for a wide range of users, it shall be user-friendly, requiring limited training and assistance.

Guide system supervisor in the vital step of establishing a policy for your computing assets

• Prevention: Policies to prevent compromise and the review of mean time between failure (MTBF) requirements are covered under the prevention category. The review of qualified personnel, serviced information technologies, and maintenance tasks are established and reviewed. Prevention covers the tracking, trending, and reporting of IT systems performance. (Arnason, S, & Willett, K.D. 2008)

This would apply to not only the products themselves but also the support given by their technical staff.

Other security elements are in reference to data recovery, database administration, handling a breach in security and administrative security policies such as access procedure, employee transfer and excessive user access. As I assume the role of the chief security officer, database designer, database administrator, and chief applications designer this project is very important to the armed services and the Virgin Islands National Guard as we strive to provide global security.

Limoncell, T. A., Hogan, C. J., & Chalup, S. R. (2007). The Practice of System and Network Administration, Second Edition. Addison-Wesley Professional.

Limeade has identified information security roles and responsibilities through policies, job descriptions, and Business Associate Agreements (BAA). A data classification policy is in place, which represents all data types and assigns each a classification level. Network maps have been developed to identify network components. There is a lack of defined procedures and technical controls in place for identifying and centrally managing the software, devices, and systems that are used throughout corporate operations. An inventory spreadsheet is kept for workstations and servers, although staff stated that it may not be fully accurate for laptops. A software inventory is not in place, as IT staff lack control over software installations and do not have tools for discovering and logging the software that is installed by employees. "

Assisting in training of non expert mean that the expert system can assist the role of domains expert.