Isis Paper

13397 Words54 Pages
European Journal of Information Systems (1999) 8, 77–94

 1999 Operational Research Society Ltd. All rights reserved 0960-085X/99 $12.00

Information management in the global enterprise: an organising framework
J Peppard
Information Systems Research Centre, Cranfield School of Management, Cranfield, Bedford MK43 0AL, UK Much has been written over the last decade on managing global enterprises. While the predominant concern of this literature has been strategic in orientation, the management of information is a neglected area. By drawing on a diverse range of literature in the international business, strategic management, organization design, and information system (IS) disciplines this paper develops a
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Critically, outside of some isolated pieces of work, the management of information which is so crucial to the survival and functioning of such enterprises, is neglected. Any reference to information management is


Information management in the global enterprise

J Peppard

generally portrayed as a technical issue, and seen as being primarily concerned with communication network and technological infrastructures. Consequently, in practice responsibility is usually delegated by senior business managers to technically competent staff in the information technology (IT) organization. The irony is that decisions about IT are essentially business decisions. Further, there is confusion with regard to the use of the phrase ‘international technology management’ as it is generally conveyed as being concerned with research and development (R&D), innovation and technology (defined in terms of knowledge) transfer. The objective of this paper is to contribute to our understanding of IS/IT management in the global enterprise and consequently the development of this subfield of research. By drawing on a diverse

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