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Job Analysis Overview. A Job Analysis Is The Process Of

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Job Analysis Overview A job analysis is the process of studying and describing specific requirements for a job (Heneman, Judge & Kammeryer-Mueller 2012, p. 152). A job analysis can be conducted in a few different approaches, job requirements (job-oriented) analysis, competency-based approach or rewards based approach (Heneman, Judge & Kammeryer-Mueller 2012, p. 153). Each of these techniques analyse the same job differently. Heneman, Judge & Kammeryer-Mueller (2012, p. 154) explain that the job requirements analysis focus’ on what employees currently do, the competency analysis researches what is required of the employees to contribute to the organisations strategy, and the rewards approach analyses what employees want from their job. …show more content…

156). Information was collected through the employee doing the job and the manager because this gives a great depiction of what employee believes they are expected to do and what their direct supervisor (manager) expects of them. Heneman, Judge & Kammeryer-Mueller (2012 p. 171) highlights that the task questionnaire can obtain considerable information and is a process which allows participants to be honest. However, the questionnaire was to an extent difficult for the chosen participants to answer. Therefore, the participants were narrowed down to one manager, and one crew member and the questionnaire questions were asked in an interview manner which gave interviewer the opportunity to explain what the questions being asked. This resulted in a more detailed answer opposed to short, few worded answers. Eight job tasks were identified (appendix 2), the most important job task was taking customer’ order. Identified by both the manager and crew member this was placed as the most important task because crew members spend majority of their shift communicating with customers. For this job task, it was identified that crew need to have excellent communication skills and demonstrate fast speed of service. Competency-based job analysis For the competency-based approach two interview using the questionnaire (appendix 4) were conducted. The first interviewee was the same manager interviewed for the job requirements analysis, however, a different crew member

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