Key Observable Artifacts Of Chrysler's Culture

Lueneburger, Christoph (2014). Lessons from Chrysler: how to rev up a purpose-driven corporate culture. Retrieved from

Espoused values can range from published documents, such as a company's vision or mission statement, to verbal statements made to employees by executives and managers.

Before this chapter I thought organization’s culture was only internal and outside factors only affect the brand and sales of the company. But I have now learned a lot more about the

McCoy’s Building Supply Centers and Chick-fil-A are two 70 years old, successful companies withstanding the test of time. They continue to sustain growth and longevity through economic turbulence, and remain competitive with new and upcoming companies. What is the secret to their success one might wonder? As we examine each company, we begin to recognize the existence of a solid organizational culture. The organizational culture of a company is the anchoring core values, which permeates throughout the company and its employees (Schermerhorn, Osborn & Uhl-Bien, 2012, pp. 9).

The mechanisms for changing organizational culture that Mr. Marchionne used at Chrysler were to change the workflow and the structure of the organization. The old ways of Chrysler were not working as the company was forced into bankruptcy. In a reaction to failing sales, the previous management at Chrysler slashed prices, which was not a valid solution to the problem. However, Mr. Marchionne has a different approach. When he took over, he fired top executives, took away the layers of bureaucracy, and injected fear into those that were left. The hierarchy model was no longer working at Chrysler, so Mr. Marchionne got in the trenched with those he select as his management team and together they worked together to bring Chrysler out of bankruptcy. In return, the culture at Chrysler moved to an adhocracy in that leaders were empowered to seek innovation to create sustainable growth for the organization (Kreitner & Kiniski, 2013).

Use the competing values framework to diagnose Chrysler’s culture. To what extent does it possess characteristics associated with clan, adhocracy, market, and hierarchy cultures?

An observable artifact is defined as the physical manifestations of an organization. These artifacts can include a company’s dress code, stories about the company, and rituals within the company (Kreitner & Kinicki, A.2013). The main observable artifact that Chrysler had, and the reason Mr. Marchionne was in distress was about, was the way manager Fong doubled rebates in order to make profit from the dealership sales. This approach was part of the culture that led the company to diminished lucrativeness. Another observable artifact came with the changes Mr. Marchionne implemented, such as his

Value Statements are important for healthcare organizations because they define the principles and ideals that connects the organizations’ stakeholders, they serve as the ethical standards for the organizations and they provide guidelines for decision making. Healthcare organizations employs various professionals and collaboration between professionals is required to deliver quality care to every patient. Employees who shared the same core values, ideals and principles can collaborate better and contribute to the success of the organizations. When employees’ values do not match the organizations’ value, it can result in high employee turnover, decreased productivity and dissatisfied patients. Moreover, investors can decide whether they would

When looking at the case study of Sergio Marchionnes’ takeover of Chrysler and revamp of the corporate culture, it seems to me that Marchionne utilized several mechanisms for embedding the corporate culture that he desired. I feel that Marchionne utilized six of the eleven ways of embedding culture that was covered in the text.

Chrysler was in desperate need for a lifecycle cultural changeover prior to the arrival of Mr. Marchionne. The company was working on an antiquated system of organizational behavior that yielded little to no results. Mr. Marchionne and his Hierarchy culture approach significantly improved the overall performance of Chrysler and subsequently, led to higher volume of sales and profits. Clearly, control is the driving force within hierarchy culture. (Kreitner, & Kinicki, 2013, p. 70).

Espoused values are the company’s expectation of the employees but it ties into the last layer of organizational culture of enacted

Leaders must work with others in the organization to understand the organization’s culture. The core beliefs and values that are shared by the organization’s members, that guide their actions in its behalf and define their expectations about the actions of those around them (Beach, 2006). In analyzing the culture at my previous employment, I discovered a few different types of cultures existed within my organization. The organization I worked for was a manufacturer of foam components to the Automotive, Appliance, Medical and Military industries. We have provided engineered solutions to leading global manufacturers since 1992. The company consisted of approximately 50 employees, in which about 10 of those were office personnel and the

These values live in everything we do. They create a unified mission that all our people believe in and work toward. And to recognize individual efforts

There are several values that are highly expected from the employees, such as: Honesty, Integrity, Responsibility, Respect, and Quality.

The culture of an organization is the set of values, beliefs, behaviors, customs, and attitudes that helps its members understand what the organization stands for, how it does things, and what it considers important"(Griffin, 49). In other words, "the way things work around here" (Dr. Williams). In order for any small business or large corporation to be successful, the employees must understand what is expected of them. While things might be slightly different in a large corporation versus a small "mom and pop shop", the goal of both is the same. MAKE THE BUSINESS MONEY. The topic of my paper will be on makes a good corporate culture.