Chapter 16
Organizational Culture
True / False Questions 1.
Organizational culture shapes and reinforces certain employee attitudes and behaviors by creating a system of control over employees. True False 2.
Symbols, rituals, and espoused values are three major types of observable artifacts. True False 3.
Physical structures say a lot about a culture. True False 4.
Ceremonies are the daily planned routines that occur in an organization. True False 5.
Espoused values can range from published documents, such as a company's vision or mission statement, to verbal statements made to employees by executives and managers. True False 6.
When a company holds to its espoused values over time and
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Marie is the department manager at Verve, Inc. She has been working in the position for five years. Marie starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress, share stories of success and failure, and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone including Marie is in one open room. Marie has created a skull with a victory flag on its forehead as her department's corporate logo representing the "victory or die trying" motto for her group. The group has succeeded in achieving some exceptional results in the past two years.
The workspace of Marie's department with no walls or cubicles represents the observable artifact known as a symbol. True False 34.
Scenario: Verve, Inc.
Marie is the department manager at Verve, Inc. She has been working in the position for five years. Marie starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress, share stories of success and failure, and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an
With Janice’s public relations background she fit the positions requirements the best of all seven candidates. Being a natural networker who is both creative and single minded at getting what she wants. This single mindedness made it easy for me to see how I could manage her through the utilization of rewards to accomplish the team goals and maintain team efficacy.
Within the four employees that Mrs. Yorko manages, she runs administration retention activities along with the usual responsibilities of a manager. Her final role is that of an operation nature. The infrastructure of
After six weeks Mary Jane had her supervisor Bill have people from other floors watch the third floor for the day so they can have their presentations at the hotel. Choose your attitude was the last group to go. The first group to go was play and they had a game that the played and they read out different points to their subject, make their day they had little groups that came up with as many points as they could for the subject same with be present. Choose your attitude they had a big poster with smiley faces and sad faces and you choose what to feel that day. After that day the work place was vibrant and fun and others wanted to work with them. Mary Jane thanked Lonnie for everything that he has helped with and done for her to help bring up her workplace. Lonnie and Mary Jane always went to the cafe and talked. They had a great friendship. One day Lonnie asked Mary Jane to marry him and they got engaged. Mary Jane’s kids loved Lonnie. Lonnie would let Mary Jane’s son help with the fish market and get it set up sometimes. But i learned you have control on how you feel and act and you shouldn’t let one thing bring you down, you just have to keep
Sue’s decision to create a vertical structure within the camp allowed some excelling members of the team, like Candace, to be able to grow within the company and take on lower level management roles (Centerbar, 2015). Ultimately this allowed Sue’s location to thrive because it both increased customer service and also increased the customer satisfaction by having people who were best with people working the front desks, and having people who were best with the dogs working behind the scenes (Centerbar,
Latrice is a conscientious, self-motivated employee. Since she is the only woman on the confined spaces team, she works extremely hard to assure that her task is handled safely and in an organized manner. Latrice worked hard to solidify her position on the team and she immediately became a company favorite. Because of Latrice’s commitment to work, she gained countless leadership positions and accolades. Upper management constantly praises Latrice for her exceptional work.
In order to solve this problem, Mr. Brenner will need to take specific actions to improve Ms. MacFee’s management style and behavior towards people with higher authority. Firstly, Brenner will talk to MacFee during the meeting they conducted the next morning. He will tell Ms. MacFee her actions towards the problem were unacceptable and how to better deal with a similar situation in the future. After she understands that her actions were inappropriate, Mr. Brenner will suggest that she takes some leadership and management courses which will show her how to be a democratic leader. In order for her to be on board, he will tell her that it is mandatory for her position and it will be used for her own skills as well as to teach her subordinates.
Despite the fact that MGI had come up with a good idea for business, the lack of planning, organization, leadership and control presented a key management problem. When the time came to launch the product, the three friends were the only staff of the company. This presented a big problem for Sasha, as he was expected to handle the business operations by himself. The company was not adequately organized to hire more
Frances Rampar, President of Rampar Associates, drummed her fingers on the desk. Scattered before her were notes. She had to put the pieces together in order to make an effective sales presentation to Harold Wallace.
She is focusing on ensuring she is completing her work, she rarely takes breaks, and is concerned about losing her position. Janet doesn 't always see eye to eye with her boss Thomas. The main goal for Thomas is to ensure that his calling center continues to be recognized for being the most productive center. In order to do that Thomas ensure that all his customer service representatives take a high number of calls. Thomas relies on his supervisors to execute their job and ensure the center is running up to his standards. When Michael, (Kareem’s coworker) reported to Janet of Kareem’s frequent breaks, she reported it to Thomas. Janet reported that Kareem was frequently stepping out of his cubicles outside of his mandated breaks and that Kareem’s performance results were dropping. Michael is a customer service representative and he is one of the coworkers of Kareem. Michael is a self driven employee and he gets frustrated when he feels that his coworkers don’t work as hard as he does. Michael observed that Kareem was stepping out of his cubicle multiple times throughout the day. Michael observed Kareem washing his hands, face, arms, and feet in the bathroom and also noticed that Kareem will often be in a corner of the call center on a mat talking to himself and crossing his hands in a form of prayer. Although Michael would get frustrated with the excessive amount of breaks Kareem would take, he never approached his coworker to find out the reasoning behind it. Michael,
Steven, a staff accountant in the accounts payable section, is confident that he knows the “ins” and “outs” of the bureaucratic organization he works in. Kristin, a new manager of accounts payable, no non-sense type of manager, Kristin was experienced and determined to perform her new assignment with the same vigor that had brought her so much success throughout her career. Steven believes people seem to gain promotions and have the opportunity to work overtime based on who likes them rather than the quality of their work. As a result, Steven who is dissatisfied with what he senses are political machinations that have influenced managerial decision making within
Organizational culture has an impact on how organizations implement and utilize knowledge management capabilities. Describe using examples, how different organizations use knowledge management given their different organizational cultures.
?A Nice Manager? case study is about the Chisum Industries? ready to promote within the company. The middle-level management can be promoted to top management. The top management team consist of six members Chisum, Jacobson,. Ivey, Hughes and Kennedy (Daft, 2014, p.487). The top management team is having an open discussion about potential candidates to run the San Antonio office. Harry is a middle level manager (Daft, 2014, p.487) who is being considered for Dallas interviews. In the discussion, Harry?s management skills are being discussed within the top management meeting.
At her last performance review Caroline told Marie that she was concerned about how quickly her career was progressing. She felt that she was falling behind her graduate friends, who all seemed to have more challenging and higher status roles, with more authority and responsibility. Caroline also complained about the fact that there is no “line of sight” between individual performance and reward. Instead, all staff receive an annual inflationary pay increase and a length of service rise for each of their first four years in post. Caroline has been in post five years. Caroline has now formally asked to be given a team leader role within the team because she claims that “I’m the only one with any ideas, I’m the only one who makes a decision and really drives things forward.”
The story began when the department uncertainty heard that the manager will be replaced soon, so the two employees were competing and doing their best to get promoted. First, the manager gave Sara boring yet unimportant tasks because from his point of view women generally can’t do the work right as men. So Sara talked to her manager to take her seriously, but he ignored her. As a result, Sara directed straight forward to the head of department. She discussed with him how her manager was treating her unequally and not giving her any attention. In order to make Sara feel pleased, the head of department told his nephew, Mohammed to guide Sara and divide some of his work with her to decrease his loaded tasks and stress.