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Listening Means The Best Solution Essay

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Listening means the ability to actively understand information provided by the speaker and display interest in the topic discussed. It’s essential that companies or businesses today to listen to their customers. There are two kinds of passive and active listening. Passive is simply receiving the message without giving any external indications. Active is that an active listener engages with the speaker. Avoid distractions by tuning out any and all forms of distractions that would cause you to shift your focus from assisting the customer. Take your time to hear what your customers are saying. Listen to their tone of voice and how they feel. Let them speak and let them know you heard them to keep them from repeating themselves. Accurately assess the issue and find the best possible solution. Good listeners make some of the best customer service employees because they are most likely to understand what a customer needs quickly and accurately. Respond

Communication is imparting or exchanging of information or news. Communicating effectively in customer service situations can have many challenges. Companies are misguided now days that the customers depend on them when the truth of the matter is that companies are dependent on those customers. Demonstrate to your customers that you are listening to them and value their feedback combined with the ability to convey clear messages with warmth and empathy. Communication lies in the ability to gauge your customer’s own
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