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Literature Review On Islamic Banking

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Chapter Two: Literature Review
2.1: Introduction
2.2: Empirical Work
There are few studies on customer perceptions number of Islamic banking services. Study from Erol and El-Adour (1989) and Erol et al. (1990) is regarded as the earliest investigate the factors that influence the customer to choose Islamic banking. Using both conventional and Muslim banking customers as respondents, the study found that the provision of services quickly and efficiently, the bank's reputation and confidentiality are the most important selection criteria for bank customers who visit the Islamic banks. In their study, found religion plays a less important role in the customer's decision to deal with Islamic banks. Haron et. al (1994) made a study of 301 respondents …show more content…

Almost 80% of respondents were non-Muslims. Therefore these research reports are mostly non-Muslim customer’s opinion on corporate banking Muslim. This study proves that Muslim banking products are not so popular among corporate customers in Malaysia and only a few maintain banking relationships under the Islamic banking system. In addition, nearly 65% of respondents indicated that their knowledge of Islamic banking system is very limited. This study shows that there is a misunderstanding among respondents regarding the objectives of Islamic banking. While 38.1% of respondents were uncertain about the nature of profit sharing system in Islamic banking, 50% believe that this principle is the only principle adopted by Islamic banks as a replacement Riba. Respondents were not familiar with other principles such as Musharakah, Ijarah, Wakala, and Istisna'a. Overall, the conclusions of the study are that there is a general knowledge that inadequate corporate banking products and services to Islam among

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