Chapter 6
Educating Customers and Promoting the Value Proposition
GENERAL CONTENT
Multiple Choice Questions
1. ____________ and ____________ represent important ways to add value to a product.
a. Reciprocation; classification
b. Information; classification
c. Information; consultation
d. Reciprocation; consultation
e. Reciprocation; mediation
(c; Moderate; p. 155)
2. Which of the following is NOT one of the four problems for marketers seeking to promote a service’s benefits described by Banwari Mittal?
a. Distribution
b. Abstractness
c. Generality
d. Non-searchability
e. Mental impalpability
(a; Challenging; p. 157)
3. Which of the following would be classified under generality in intangibility?
a. Safety.
b. A hamburger.
c. An
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165)
19. Direct marketing involves efforts to stimulate positive interest in an organization and its products by sending out news releases, holding press conferences, staging special events, and sponsoring newsworthy activities put on by third parties.
(False; Easy; p. 171)
20. Blogs (Web logs) are frequently modified Web pages in which entries are listed in chronological sequence.
(False; Moderate; p. 172)
Short Answer
21. Give an example of an intangible abstract concept in service promotion.
Financial security (expert advice, safe transportation).
(Moderate; p. 157)
22. List an advertising strategy used to overcome mental impalpability aspects of a service.
Case-history episode (service-process episode, service-consumption episode).
(Moderate; p. 157)
23. List an advertising strategy used to overcome non-searchability aspects of a service.
Consumption documentation (reputation documentation).
(Moderate; p. 157)
24. List the five W’s in the checklist for marketing communications planning.
Who is our target audience, what do we need to communicate and achieve, how should we communicate this, where should we communicate this, and when do the communications need to take place?
(Challenging; p. 163)
25. What are the four key characteristics of a “sticky” Web site?
High quality content, ease of use, quick download, and frequently updated.
(Moderate; p. 178)
Essay
26. Describe the differences between traditional marketing communication
Marketing is the function that connects businesses to their target audiences’ needs. It is how a business presents and distributes their product to their audience. For example, a business can market their product by advertising it to the public. This can be seen in many forms of media; such as: on television, via web, posters or on billboards.
Understanding the audience is fundamental to the success of any message. The sender needs to analyse the audience and then adapt the message to their goals, interests and needs. Audience like to listen the message that suits their interests, familiar with their level of knowledge and understanding, and seems true
j.Explain and justify which of these your business may use when marketing their product or service (one of the businesses products/services you have explained within task d).
Before sitting down to write something, I always like to take a second to think about my audience. Who will be reading my content and why will they be reading it? Keep this in mind helps me tailor my message. For example, a landing page will have a different audience than a press release.
3. The marketing strategy of company is not so convincing because they can extend their product range with good
Promotion: promoting product to target market which may focus on acquiring new customers or retaining customers.
Marketing is an integrated communications-based process through which individuals and communities are informed or persuaded that existing and newly-identified needs and wants may be satisfied by the products and services of others....
The cause of advertising is to generate extra profit -- easy enough. But how do you go about advertising your product or service with a purpose to make certain that abilities customers give you their trade? While there are Online Advertising Mississauga provides best services, might be the fundamental is reaching your target audience.
The five levels of audience you need to consider are the gatekeeper, primary, secondary, auxiliary, and watchdog audience. Gatekeepers are normally supervisors or people higher up in the agency, however, they can also be people outside of the corporation. Gatekeepers have the authority to stop communications to other audiences rather than sending the material on to other audiences. An example of a gatekeeper is the director of the daycare center I work at. The primary audience is often the audience you first think of and are those who receive the communication directly and are most likely to act from the message. This audience must be reached for your message to succeed. An example of a primary audience would be all the staff members at our
The next step is to target your audience because you will need to remember that your challenge will be finding a balance between exerting more effort than is required to communicate to various audiences and not exerting enough effort to impact the appropriate audiences. A good starting point in identifying target audiences is to consider the various stakeholders that the message impacts. Each identified target audience has different communication needs. The content, order and number of key messages are likely to vary by group. The fewer and more specific your key messages can be, the better. Three key messages are a good number to aim for more than that will broaden your focus and minimize the impact of your communication. Objectives/goals identify the end points you hope to achieve. You will have to go beyond these broad objectives to identify
Direct Marketing is a legislation which may affect marketing within the converging environment. The majority of direct marketing activities are regulated by federal or state laws. Before a business conducts direct marketing, checks should be conducted to make sure they comply with the Privacy Legislation and Spam Regulations
In this audience analysis, I have addressed a situation in which I am called on to present quarterly sales information at an in-person meeting to a group of stakeholders, including managers, salespeople, and customers. I will explain how I will address the communication to this audience by answering the following questions: (1) What characteristics of the audience must I consider?, (2) What communication channels are appropriate? (3) What are some considerations to keep in mind given the diversity of the audience?, and (4) How would I ensure that my message is effective?
Members of the public from a company’s target group or audience are chosen to express their views about the advertisment before it is published or aired. Media can include television, cinema and radio. This is the communications aspect of
Blog is a truncate version of “weblog” which is used as a term for websites, are maintained by one or more than one individuals to discuss or express new ideas and informational topics. It’s an ongoing activity done by individuals having chain of information and knowledge gathered. The blogs are also used to link the many articles are presented in other websites to discuss or interact, also a blog can be focused on a narrow compass of subjects or broad compass of subjects from personal to politics or to any topic ethically. Information are added into the blogs in consecutive order like the newest one will be on top to see or read.
One’s needs to focus all the attention on putting the product out there. It is accomplished by putting signs, brochures, and commercials. “The advertising industry is a major sector of the U.S. economy, employing hundreds of thousands of workers and accounting for about 2% of the nation’s annual output, according to some estimates.” (W. Paulsen,1) One’s needs the ability to target ads to individuals rather than strange groups, and more accurate ideas to calculate ad impact. The way that the market is changing is also forcing changes in ad presentation and content. Don’t try to sell your company, product, or service as something it’s not. Consumers recognize and appreciate honesty. One’s need to target people who are already engage using something similar towards what you are trying to advertise. The PC vs Mac argument was one of the best fights. Both mentioned many facts on why they were the best. Both had advertising reasons to win the fight and it was up to the people to pick and choose what benefits them most between PC vs Mac. The PC organization tells Mac 's audience everything they need to know about their product without being obvious, and they did it in a smart way. Therefore, it is so important to know your audience. The most difficult part of advertising is when it comes to effective advertising is to know your audience. Decide on a target location to