Manage Risk

The second issue was the quality of food and services because the café managers are given autonomy they are free to make decisions about their outlet and how it is run. Thus allowing for each outlet to be individualised and branding of the bistro is jeopardised. When Joyce was in charge she had a strict regime which meant mangers adhered to her rules and regulations. The management may not have been as happy as they are now; they still were given motivation in the form of rewards for the top achievers while under achievers had to change or were sacked.

The purpose of this paper is assessing my strategy and decisions in the simulation Biz Café. Then, I will give my results and explain how I got there. However, there were many factors involved creating these results. In this simulation, everything was left up to me to decide how to run my new coffee shop. There were big decisions at the beginning you had to make to create the overall theme of your business. Then, I was to hire employees, buy goods, and act on specials decisions or react to good or bad customer reactions. This, I will explain more in the following paragraphs.

 To create a consistent environment that expects, encourages and recognises good behaviour and one in which everyone feels

Goals in the company are to find the right product for the customer’s particular needs and build a relationship with the customers

The purpose of my organisation is to provide people with a good service so the business can develop and grow.

Ask questions before an investigation using tools such as a KWL chart and the five W’s + H (ACHASSI073)

I chose the topic “food” because is a very essential factor of the human life. The United States surrounds itself with a variety of fast food chains that causes obesity and death. In order to prevent the negative health risks, there must be amends made. Finley suggested that growing your own food benefits you, your health, your health, and even your children.

3. Does the idea of community-supported agriculture appeal to you? What would it take to make something like this happen in your community?

1. To increase consumer awareness with regards to the importance and benefits of consuming naturally-raised produce.

Currently, The Broadway Café is the only coffee shop in the area. However, recently, there have been postings that a Starbucks plans to move within the vicinity of our business. To improve the business and create a competitive advantage, we must first, research the competition through environment scanning (Baltzan & Phillips, 2007). Environmental scanning is the acquisition and analysis of events and trends in the environment external to an organization (Baltzan & Phillips, 2007). After reviewing the website of two competitors, Starbucks.com (2010) and Panera.com (2010), it appears these businesses are technologically advanced. The first step this Café must make is to install computers to provide accurate record keeping and store information. We have to develop a plan for employees that create an environment of respect and dignity in which leads by example and gives back to

To investigate an incident is, technically, to follow an approved methodology in collecting evidence, analyzing the causes and contributing factors, and, finally, to configure a consistent and the most plausible conclusion within the four main areas: Act of God, inadequate design, poor management, operator failure.

Risk management is the term applied to a logical and systematic method of establishing the context, identifying, analyzing, evaluating, treating, monitoring and communicating risks associated with any activity, function or process in a way that will enable organizations to minimize losses and maximize opportunities. (Lecture notes)Risk Management is also described as 'all the things you need to do to make the future sufficiently certain'. (The NZ Society for Risk Management, 2001)

It would have been good if this fundamental vision was in place right at the very beginning of the company’s formation. In the end it is the customers that make the company, so it makes sense to work towards satisfying this customer relationship. To become profitable and achieve market share are secondary objective that can be measured on a annual basis and overall company well being targets can be rewarded with incentives that link into the company’s performance as opposed to individual contribution to the company’s success.

|now about only to open a café shop but it’s about to manage the high expectations of stakeholders and provide excellent customer service |

* As it is 4 months old, the Aura café doesn’t have that much goodwill