Are you making the most of every up-sell and cross-sell opportunity to help you and your company navigate through these turbulent times?
The sixth member of our household, our dog Brody, was officially told off yesterday by a horse-rider who was spooked by Brody's barking and sudden appearance at the gate.
The poor rider came off the saddle and was thankfully unhurt. Time for a "Beware of the Dog" sign in case of further incidents, at least then we're warning of the potential danger.
Now Brody is a loveable beast but at almost a metre high on her hind legs, can be quite menacing to any person entering the premises. That evening I searched the internet for a suitable sign and came across a great company specialising in house signs of all
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Just so if I was to renew my membership next year, I'd get some valuable reliefs. Not only a brilliant up-sell but a great trial close as well. Top man.
Are you making the most of every up-sell and cross-sell opportunity to help you and your company navigate through these turbulent times?
How come up-selling and cross-selling works
Built into all human DNA is the need to make careful decisions and when we buy things, we are wary of making the right verdict. Some people take a long time to decide and weigh the options carefully first. And that's a good thing too.
I talk about a negotiation tactic called Nibbling, which involves getting to a final agreement on the negotiation, shaking hands and walking out the door...but just before you leave you ask for one further concession. Because the deal has been done, decisions made, people breathe a sigh of relief and will easily give into one more demand. It works too.
The same theory works when we cross-sell and up-sell. The big decision has been made. In other words, they like your company, you and the product and they want to buy so adding something else is not a huge extra decision to make.
After all, our job as salespeople, is to serve the customer. It comes from the Norwegian word Selje - to serve - so we should be proud to serve them. We know about our products and services and should be able to
Opportunities usually emerge from changes; therefore you need to pay attention to what could possibly change in the near future and how your company could benefit from that. This is where the marketing team comes in. It’s their job to plan for this type of thing and to keep the company ahead of the game.
Companies are growing by bringing in new stores to new locations rather than come up with innovation in the terms of bringing the products to the consumer. As written in business insights, the industry is recession proof but personally we believe that the companies’ sales are
In today’s society, we live in a time of increasingly rapid change in business for both personal and professional. Technology, business, and our culture are all evolving in fast and remarkable ways. Scanning forward and anticipating change is a complex task that takes the right combination of perspectives brought together in just the right way. Numerous businesses don't embark on the challenge at all but could benefit from a strong strategic plan and quarterly updates to track both increase and decrease of profits, trends and expenses.
Over the last three years, we have worked tirelessly against a small number of critical objectives that underpin Value Creation: expand gross margins, improve overhead leverage, accelerate asset turns and more effectively allocate capital. As part of this work, we have implemented important changes in our decision-making process and, in turn, how we operate the business and measure its success. The positive impact these initiatives have had on our operating and financial results has been dramatic. As a direct result of our efforts to deliver better ROIC, we have driven significant gains in our financial and operating performance including:
We evaluated our company’s position in the industry, and found ourselves in an excellent starting position to further develop our products and match them to the industry’s needs. Our market share is adequate and we can advance further with our strategy improve and reposition our products in the coming years. We have underutilized capacity, which we intend to improve, while increasing automation to reduce costs. We have plans to improve our promotion to improve product awareness and with the appropriate product lines we will increase price to improve margins and better align our high-end product image. Our current financial position is optimistic, showing our leverage (Assets/Equity) at 2.0, when our goal is to maintain 1.5-2.0 overall. By utilizing the analysis tools we are learning what elements are driving demand, how to effectively tailor our products through R&D, how best to adjust our marketing and pricing, while lowering input costs, in order to improve margins and to ensure our stakeholders are all satisfied.
The question is, how? The uplifting news is the online world is soaked with customer criticism in regards to your items and stores, as well as those of your rivals also. What's more, the awful news? Indeed, as of not long ago there has been so much data you could rapidly get to be overpowered attempting to understand it all. Be that as it may, not any
This strategy will lead you to a next platform and increase the growth. It is
I don’t think that I need to have an extensive sales force in order to be successful. I think the biggest decision that I made in 2015 Q2 was increasing the large customer discounts for segments B and D from 12% discount up to 14% discount. I noticed that last quarter both of these segments expressed their concern that they were not getting the additional discounts that they should for being such long time customers.
I realized that my marketing strategy is not great for 2016, and I needed to penetrate that market
Discuss what is meant by the term “customer orientation”. Illustrate with examples how companies demonstrate their customer orientation by reference to at least two elements of the marketing mix.
Nothing feels better than being in business for close to sixty three years! We enjoy a few distinct advantages. On one hand, the wisdom we have gained empowers us with the ability to weather any storm and on the other, the constant need to adapt to changing market conditions, keeps us on our toes and forever young.
After a period of declining sales for Allround, we increased the advertising budget to be consistent with our competitor’s budget. We decided to be very consistent with our strategy over the ten periods; however, in hindsight we should have implemented a more dynamic strategy that factored in the changing
Discuss the strategic decisions that firms in this sector may be facing. What future strategies can firms pursue to try to secure their competitive advantage and long term survival?
There are plenty of strategies, tools and tricks to do just what you desire. Along with the fantastic ideas that businesses have found to be successful, however, there are plenty of flops out there as well. These are the ideas and tricks that really haven 't done anything for the business or that, in some instances, actually work against the business.
Fortunately, we were able to make adjustments to their strategy before they went under. All they needed to do was shift their message from being all about their products to being all about their potential buyers. We took the time to develop a buyer persona and created marketing that spoke to that “person.” Since their top-down approach to selling their service required them to go straight to CEOs and other executives, we researched who was at the top of the startups they could sell to. In our research, we found a number of commonalities that all of these people shared, and we used that information to create specific messages that would catch the buyers’ attentions and provide a solution to their problems. This buyer-centric approach not only improved their conversion rates and increased their revenue, but it essentially saved the company from being yet another failed startup.