The definition, which reflects the complete and accurate contemporary content marketing, while suggesting how to achieve marketing objectives is that the marketing is a social and managerial process by which consumers get what they need and demand by exchanging products and value each other.
Marketing functions listed below do not develop in isolation from one another, but complement and blend.
Marketing functions are considered in unity and interdependence in order to obtain profit in satisfying the wishes and needs of a select group of buyers.
Research is one of the main functions of marketing. It is based on products that meet customer needs, market research and competitor companies. In addition to exploring the needs of the consumer
…show more content…
If the organisation does not listen to its customer’s thoughts to learn their needs and desires, she fails to give them what they need as a product, because the organisation simply does not know what that needs are.
Other benefit of customer focus is that this will show the customer how important he is for the organisation, which will lead to increasing organisation’s market. Also the understanding of what the customer might want in the future will help to develop the product and services provided.
Obviously, both Ryanair and Starbucks need to have a strong customer focus as they provide a service to their customers which must be good in order to satisfy their customer needs for good service and product.
So, if Starbucks coffee is good, the customers will be satisfied and go back to buy more coffee.
The same applies to Ryanair’s customers, if they are happy with the flights and the way they have been served on board, they will fly again with the company.
In terms of product, I think food and drinks on board are pretty good, but the prices are very unaffordable. The good thing is that if passengers do not want to buy them on board they are perfectly free to take their own. Their services are also quite satisfactory, as the company works with Hertz car rental and with number of hotels, so the customers can use it as an advantage if they need a car or a hotel’s room.
As for the price compared to other airlines, I think
7. Describe the four elements of the marketing mix. What roles does each element play in delivering value to customers?
Course Description This course involves an integrated analysis of the role of marketing within the total organization. Specific attention is given to the analysis of factors affecting consumer behavior, the identification of marketing variables, the development and use of marketing strategies, and the discussion of international marketing issues. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: University policies: You must be
The customer is the strength of a company. She must focus all its means to target service concept.
Ryanair was established in the year 1985 by the RYAN family and has grown from a small airline flying a short hop from Waterford to London, into one of the Europe’s largest carriers. The company expanded and within 4 years it had 350 employees, 14 aircraft, and carried 600,000 passengers a year. It is currently serving to 26 European Countries with 148 destinations. It operates on 794 different routes daily serving by more than 1050 flights in a day. It has totally 169 aircrafts running for different routes with 5986number of employees working in it However, Ryanair’s costs rose drastically and it recorded losses of £20 Million sover four years despite its growth. Although consumers were continuing to fly Ryanair
One of the most important functional areas of a business is marketing. Marketing provides the organization with information,
The strategic plan of Ryanair has been to establish itself as Europe’s leading low-fares airline.” Ryanair aims to offer low fares that generate increased passenger traffic while maintaining a continuous focus on cost-containment and operating efficiencies.” (www.ryanair.com)
Starbucks has created a competitive advantage with their product quality by setting themselves apart from their competitors. “The Company has stayed with the upper-scale of the coffee market, competing on comfort rather than convenience, which is the case with its closest competitors, McDonald’s and Dunkin Donuts” (Mourdoukoutas, Panos). Consumers believe they are receiving a better product and experience when they purchase from a Starbucks as opposed to another large food service company that may sell coffee.
Customer focus: customer satisfaction (new, repeat); collection and uses of customer information; uses of ICT in communication with customers; Customer Relationship Management (CRM)
Research Function: The collection, analysis, and distribution of all the information the marketer needs to plan, implement, and control need satisfying marketing activates
Marketing is an important part of the business organization; it is more than just promoting and selling a product. Marketing is gratifying the changing needs of the customer. This can be best summed up by the very successful businessman Bill Gates when he quoted, "Your most unhappy customers are your greatest source of learning ". The purpose of this paper is to define marketing from at least two different sources; based on these definitions I will explain the importance of marketing in organizational success. Also, I will offer three examples from the business world of the importance of marketing to the
Marketing is used to create the customer, to keep the customer and to satisfy the customer. With the customer as the focus of its activities, it can be concluded that Marketing is one of the premier components of Business Management - the other being Innovation. Other services and management activities such as Operations, Human Resources, Accounting, Law and Legal aspects can be "bought in" or "contracted
Starbucks customers are diverse, well educated, young business people looking for a quick and easy way to grab coffee on their way to work. Starbucks values a strong relationship with their customers so they are
This basic definition of marketing explains how societies and organisation interact, where an organisation fulfils the wants or needs of individuals. In return, the organisation hopes to make a profit.
Marketing is perhaps the most important activity in a business because it forms the communication bond between the customers and the company, and it’s a key aspect of communicating the value of the product.
Definition of Marketing – Marketing can be defined as the process of converting wants into needs. In other words it can be defined as the process of selling products or services to the customers by an organisation.