Business strategies of Old Chang Kee in Singapore
1. Introduction
Old Chang Kee (OCK) begun its business as a coffee shop in 1956 in Mackenzie Road, and had been well known as selling “Rex Curry Puff”. Han Keen Juan, the step-owner of OCK had decide to buy over the brand and further establish a MNC for OCK. So to produce curry puff, a standardized producing process and business vision was step to achieve faster merchant success. In 1992, as a managing Director, William Lim took in charge of the corporation and brought in new thoughts, marketing strategies, and management to catch the fast-changed customer tastes. (Oldchangkee.com, 2016).
In 2004, in order to adapt to the multi-cultural domestic market, the brand adjust its production line and gained a “Halal”
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3.2 Product development
So far, Old Chang Kee has developed various types of series of “Signature Fingers Foods” and “Breakfast Set”, such as Traditional Favorites, Seafood Favorites, Chicken Favorites, and Desserts and the like. Inside, there are also different sub-brand categories, i.e. “O”, “OnStick”, “K8”, “Take 5”. And OCK is still working on creating averagely four kinds of new products. (Oldchangkee.com, 2016)
OCK has invested in food processing technology so the quality could be ensured consistently and ultimately raise up a group of consumers with high brand loyalty. For example, in the processes of food storing, the temperature is monitored and under strictly control, and the process will be deployed in the process of cooking and delivering. The technique of oil management is concluded as well. All these factors guarantee the hygiene condition, freshness and taste of OCK’s products by a standardized scientific system, and further build up its brand image and customer base, and distinguish from others in
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They have many outlets and you can find them located in numerous shopping malls today. This company was established in Singapore in 1956 and the first stall was located along Mackenzie Road. 30 Years later, the company had a new start. Mr. Han Keen Juan, the Executive Chairman of Old Chang Kee, transformed and re-engineered the way his company produced curry puffs to achieve his goal to be a successful business company. They have achieved their goal. They have won a few prestigious awards. One of the awards they received was the Singapore Prestige Brand Award (SPBA). On May 2013, Old Chang Kee was nominated as one of the world’s 20 best fast food chains, by U.S based Travel and Leisure Magazine.
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