Matalan Retail Vision: The Ideal Site For A Business

It is important for Tesco to have motivated employees which can help them succeed and gain awards for the best customer services. Tesco’s employees also need to help the customers and other stakeholders in order for them to return. This could also lead to people buying more shares in the business. The influence is customer satisfaction, stock, whether the customer returns because of Tesco’s quality products and prices or whether their service is good, if they don’t then Tesco’s customer service is not good enough.

High Quality Customer Service: By providing superior customer service, there will be positive future growth. This is done by focusing on customers and providing services and products they want. The sales initiatives are specifically designed to meet the needs of their customers. This is why they are ranked in the top 20 best performing companies and Home

I think we need to build better relationships with our customers. With our current customers, it seems as if we are constantly just a one-time kind of business. We do not want to be that, we want the customers to return because they trust us. Not because they consistently have problems even with our help.

Customer complaints have over doubled in the last few years. This shows some big issues in the customer service management. Research which areas customers are most dissatisfied with and support the staff in gaining new skills to meet the customers ever changing needs.

Customer service plays a vital role in the running of this organisation. As they have many competitors they try extremely hard to stand out above the rest with their customer service approach. They use the slogan ‘Every little helps’ to

A store like Nordstrom has built a successful model on availability of knowledgeable salespeople, and other luxury or near-luxury retailers would be advised to pay attention. But a mass retailer like Target is not dependent on “high touch” customer service; rather, the most important things it can do to satisfy its shoppers are to ensure that goods are on the shelf and the checkout process is efficient. As more consumers migrate to

Recently I have noticed more consumer complaints from poor service, more specially, service mistakes and customer mistreatment. When a mistake occurs, we do not handle customers in a courteous manner. In addition, we play favorites with customers and some of them are not getting the attention they require. To

Independent grocers of Australia (IGA) are Australia 's third-largest supermarket organisation behind Woolworths and Coles and they have more than 1,400 branch retailer around Australia (Speedy 2007). IGA focuses on the service quality differentiation strategy, where even though their pricing is much higher than the other supermarkets their customer service quality is exceptional. They differentiate by providing good services, quality products and customer satisfaction which are becoming important factors for the supermarket to stay in the industry ( ). According to McKinsey( ), seventy percent of a customer’s buying experience is based on how the customer feels they are treated. Today, customers have more choices than ever and are more frugal. In this essay, I will talk about the bad experience I received from Tooradin IGA and the consequences I had to face because of their poor customer service, irresponsibility, lack of communication, high customer effort and false promise (more explicit service). I will argue that how important customers are now for every organisation and give IGA the best solutions and recommendation on they could have dealt with my problem.

When customers walk into the store, they first try to adjust themselves according to the surroundings of the store. It is very important to get the customers attention.By viewing the setup and location of the store in relation to the shopping, Paco

They need to continue their efforts to build relationships with their customers and with their employees. Their employees truly are they key to their success because they interact with the consumers daily and help set the vibe for the store.

So, I was asked if I have ideas to Help Glassport improve. Yes, I have ideas, will they work here That depends on the cooperation. I have numerous business skills from sole proprietorships, LLC's and 6 years in college, I should anyway, my learned research, development and design skills help immensely.

In 1963, Sam Walton had a vision. A vision, that he could bring what the consumers needed, to them, at the lowest price possible. Mr. Walton believed that a company could not be run by just one person, it had to take team work. With Mr. Walton relying on his associates at the lowest level possible, he created the retail empire known today as Walmart. Mr. Sam, as he was referred to, would visit each and every store to learn about its culture. He would sit down with each and every associate and get ideas, comments, concerns, and anything that the associates wanted to talk to him about. This practice allowed for Walmart to create a culture of its own. A culture where each person makes a difference, no matter what your background or life style. The cultural synergy remains the same today. This philosophy is the basis for Walmart’s slogan, “Every person makes a difference.” Sam Walton knew that in order to be successful he needed to hear from everyone, to make everyone a spokesperson for the company. Many of the ideas that have been put into play have come from the lower level associates who never thought they could make a difference. Each associate comes from a different walk of life and background. This leads to the diverse workforce that Walmart has today. Sam’s practices have been instilled in today’s current CEO, Doug McMillion.

We ask that they have good attitudes towards customers because we want customers to come back to our store whenever they something and we want them to feel comfortable coming to our store, and we want our customers to tell their friends and family about us. They must team players so they can work together and bring out the best in each other so we make as much profit as possible. Customer service is one of our biggest priorities mainly because that’s what we are known for.

Tesco is always looking at ways to improve their store, and their customer service. They do this trough surveys. They are a very efficient way of finding out what people think of the store, and how they can be improved. Upon purchasing anything from Tesco’s today, you will have a question printed on your receipt saying ‘how did we do’ (see figure 1) and under is a link to a web page with a survey (see figure 2). Once completed employees of Tesco look through all of them, and any issues that appear several times, are noted and then taken into consideration.

Within these stores, there are many different departments and groups of job roles including sales floor customer assistants, store operations, section managers and store managers (Careers.marksandspencer.com, 2016). Marks and Spencer are devoted to providing great value and services to their shareholders and customers within their business, which suggests customer service is a key part within their organisation (Corporate.marksandspencer.com, 2016). The strategic direction of Marks and Spencer is to prioritise profitability as well as growing the business, alongside improving performance in all areas of the organisation (Corporate.marksandspencer.com, 2014). This essay will focus on sales floor customer assistant departments within Marks and Spencer.