Level 2 Customer Service Assessment

All ought all employees should be involved in best customer service delivery possible there should be place for executive service leaders and managers within the organisation. A person who successfully creates a customer-focused culture would have a huge impact on business success through employee retention and customer loyalty.

Customer service involves a consideration of what is needed to treat the customers in a desirable

Please note that this Assessment document has 7 pages and is made up of 3 Sections.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

The instructions to complete this assessment are included on the following page. Follow the instructions with each question.

In this activity I have chosen three customers, Staff, Line Managers and Senior Managers with reference to my own role I will identify their needs and prioritise conflicting needs.

We need to provide excellent customer satisfaction to ensure that the customer is happy and that we can get recommendations from the work we have done. We want to continue to build up our reliable customer base from which we know approximately 60% is purely from recommendations so customer satisfaction is crucial to move forward the business.

The author knows that a business will not succeed if the employees do not give the customers a quality customer service. Customers are most likely to come back to a place where they feel welcome, where they feel like they are being well treated.

The organisation and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of customers, these include; individuals, groups, people from different cultures and people with specific needs.

Body Language – The correct use of body language is important to accompany both listening and questioning as 70% of all communication is nom –verbal. Therefore the receptiveness and transparency a constituent put forward no matter how polite or friendly you are can be largely affected by your body language.

Customer service is a highly visible and significant aspect of organisational performance and reputation. A professional image is created through reliability, courtesy, service orientation and a commitment to quality, as well as treating each customer with dignity and respect. A substantial part of my experience has been in supervising and developing teams in environments with a strong focus on quality customer service. I understand the dynamics and pressures for team members working in this environment and the need for access to clear, practical information resources for both customers and staff, as well as useful support structures and mechanisms for customer service staff.

Customer service is essential to growing a business. It is what keeps an even playing field.

During my practicum, my supervisor and I have discussed the steps I will need to take in order to meet my requirements. We have discussed completing an assessment, with what student and when it will occur. The student she picked was due for a re-evaluation and I was required to give him the Wechsler Intelligence Scale for Children 5th Edition (WISC-V). In order to prepare for the assessment, I used the assessment tools at Brinckerhoff Elementary School, and practiced giving the test on my own in a private room. I prepared the record form, by marking where my starting points are located. During practice, I focused on the query items by going over what I would look for in each answer from the student. I also ensured I knew what each test required, to allow the process to be less robotic. The school psychologist and I discussed that she will be present during the first evaluations. The school psychologist informed me that she would do the assessment with me until she feels I am 100% comfortable and confident to complete the assessment. This way, if I have any issues, she will guide me without breaking the standardization of the test.