People & Change Management
Assignment 1
Liam Carpenter 01/03/2013
People and Change Management Assignment 1 Galway Business School Liam Carpenter Course: BA Business Management Student Number: 123788
Contents Introduction HR Issues Implementation Issues Lessons Learnt References 2 2 4 6 7
Page 1 of 8
People & Change Management
Assignment 1
Liam Carpenter 01/03/2013
Introduction: The term of employer branding is important to define, and it is an organisations reputation as an employer. In the case study of McDonalds the branding of the organisation has evolved from its early derogatory days to a present day attractive employment prospect. The aim of employer branding is to differentiate the organisation from its
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David Fairhurst, Senior Vice President of People at McDonalds stated that if your employer brand is not strong ‘Your customers won’t buy into it, the public won’t buy in to it and crucially, your employees won’t buy in to it.’ (Fairhurst, 2008) The importance of retaining a firm’s human resources is highlighted by J. Barney, as valuable, non-imitable and rare employees allow an organisation to move ahead of its competitors. (Barney, 1991) This view of using human resources as a competitive advantage is supported by Backhaus and Tikoo. Furthermore the best technology and facilities can give a firm competitive advantage but only with a competent workforce to operate them. (Boxall, 1998) McDonalds promote their ‘McJobs’ as a valuable stepping stone to success and that they have helped many workers in gaining self-discipline, self-supervision and self-scheduling. They have further emphasised the importance of these attributes and that they are the key success factors for any one in business. The skills learnt are not of simply burger flipping but to show up on time, co-operate with colleagues, operate machinery and dealing with the customers. McDonald’s growth and development programme has been an important part of their employer branding as they have invested heavily in training. In 2007 McDonalds invested £14 million in the UK for staff development, including basic skills training for employees without
The influence and most of McDonald’s success is the investment of significant in their employee’s growth and job satisfaction.
McDonald’s is a well-known fast food brand. It has been widely criticized for its advertising practices, which have heavily influenced children. It has also been accused of contributing to childhood obesity as well. After reading the case “CASE 2-7: McDonald’s and Obesity” I believe that McDonald’s has a right to advertise as much as they want. “If a food has a right to exist, a marketer has the right to advertise it”” (“McDonald’s and Obesity, n.d.). I think that any company should be able to advertise as much as they want to, but they should be respectful and advertise effectively. From the case study, it shows that McDonald’s is trying to accommodate and respect its role in obesity. McDonald’s is acknowledging the problem and is making changes. They are “promoting ongoing menu changes, the posters feature items such as a salad, a pile of free range eggshells, piece of fruit, and cups of cappuccino” (“McDonald’s and Obesity, n.d.). The company does advertise a lot, I can say from my experiences I have seen a lot on TV and through ads. I do think that they are reaching out to show they do have healthier options, which is why I feel that they should be able to advertise as much as they want. Regardless of the changes, I feel the company should be able to advertise as much as they want because when it comes down to it, it is ‘our’ choice to purchase their products and consume them whether they are healthy or not. They should not be restricted because they are a fast food company. The company has good advertising, as seen through their success. Advertisements are very persuasive and make you want what every thing they are selling, but it should not be the company’s fault. I do think that they should respect that obesity has become a problem and make effective choices when it comes to advertising, but they should not have to cut down. Fast Food companies should just be more aware and promote healthier option that they now have.
3. What aspects of McDonald’s management ensure that it was able to deliver a consistent
About everyone at some age, at some point or another, and in some country has gotten a sample of American's symbol for fast food through the golden arches of McDonald's. This report will attempt to analyze the external and internal sectors that affect the company's success. The external analysis will provide opportunities and threats while the internal analysis will show indicators of strength and weakness. It will then follow up with critical issues, strategic alternatives, recommendations and implementation. The case studied is found in Appendix 2 of Mary Coulter's "Strategic Management in Action" book.
Focus on high performance rather than low cost is an essential principle in the recruitment and selection process at McDonald’s since the level of skills that the workforce possesses is an important determinant of the level of competence and productivity that individuals and the organization achieves in business operations. This level of skills is also an essential determinant of the quality of skills and services that employees at the enterprise deliver to clients, especially because the employees occupy the frontline in contact with customers in the enterprise’s outlets (McDonald’s Corporation, 2008). This means that the levels of skills that the hired employees possess and demonstrate in their positions are essential foundations for the image that McDonald’s portrays in its outlets, and hence its brand image. This is since the experience of customers at the enterprise’s outlets as the employees deliver services to them is
McDonald’s business strategy includes operational excellence (framework) in conjunction with a growth strategy (freedom within a framework) that identifies human resources an asset and strategy (*). While the business strategy may seem to be working successfully, by adopting both operational excellence and growth strategies, there remains a challenge in successfully aligning this business strategy with a people strategy – which McDonald’s has identified as one of its top global expansion priorities.
In order to display commitment employees have to feel that they are being treated with fairness and respect. Many organisations have concluded that they need to create a corporate personality or identity with a set of corporate values or a stated mission - ‘an employer brand’ - which employees as well as customers will recognise and relate to. In practice the employer brand can be seen as an attempt by the employer to define the psychological contract with employees so as to help in recruiting and retaining talent. For more information see our factsheet on emplyer branding.
During the start of the McDonald’s company, the McDonald’s Brothers had revolutionized the restaurant business through the idea of self-service. “Imagine — No Carhops — No Waitresses — No Dishwashers — No Bus Boys…,” they’d say (Schlosser 20). As a result of the new Speedee Service System, McDonald’s had never been in better shape. Ray Kroc, amazed by this, expanded the model all across the United States, increasing McDonald’s popularity. Apart from that, the creation of institutions like Hamburger University also solidify the service standards each restaurant should maintain. Hamburger University trained thousands of workers yearly, passing along “a common McDonald’s language” and “a common McDonald’s culture (Schlosser 31).” Through this, Ray Kroc created a single standard in which their service should be executed. This could make up for the lack of employee involvement in the new self-service model. McDonald’s was slowly becoming a beloved family name. The service prompted many families to stop by frequently, which boosted the idea of selling the brand to kids, perfecting McDonald’s marketing tool, and raising overall sales. Ray Kroc was closer to achieving his perfect business
As a teenager working at a job for the first time, getting that first pay check seems like the greatest thing. It is something that has been worked for and earned, but could be a distraction from being able to accomplish great things in life. It could be a prevention from reaching great feet’s in one’s life or several people’s life’s. Sacrificing something diminutive in order to receive a lifetime of success is the main point Etzioni is trying to make in “Working at McDonald’s.” The struggle with work overload, and the low technical skills acquired at teen jobs are points that are hard to differ with. However, his generalization of
For this experiment, my roommate and I went to McDonald's to get some food. I decided that I was going to doing a jumping jack every time I got up and that I would clap above my head when I took a bite of food. I chose these actions because they aren't very common actions done by adults.
As a child I grew up all around food, my family always had problems with eating healthy. My diet would mainly consist of fast food, twice a week we would eat Mcdonalds and growing up this was my favorite place to eat. They have everything a little kid wants; from the Ronald Mcdonald clown, to the Big ball pit outside, it was a child’s heaven. As I began to eat more and more i began to gain weight extremely fast, so much that my parents had to stop eating fast food and start cooking healthy. This was happening all around the United States more and more people are eating fast food, and thus obesity is on an uprise. Mcdonald’s has become famous off of it’s slogan ‘“I'm lovin it” but people actually aren’t “lovin it”, Mcdonald's is constantly being
Part of an organization’s priorities is to be an employer whose public image is desirable and enables it to attract and retain top talent. Fortunately for employers, the undertaking can be accomplished through Employer Branding. The focus of this paper is to examine aspects that pertain favorable employer branding.
As I searched and searched FD or him, he finally walk in the door. I said, "Mr.McDonald are the results in for band clinic?" He replied, "Maybe, maybe not." I looked at him angrily he slightly smiled and raised a sheet of paper. I ran and snatched the paper out of his hand. I motioned for another student to come look with me. We scanned the paper for both of our names.
The topic of my thesis is “Employer branding”. Employer branding is basically the procedure of promoting a particular company, to make a company in which people wants to work and to make that company a desired place for people, a company which wants to hire and retain their existing workers its employees. The process puts light upon the company’s ability in attracting, recruiting and keeping the existing employees – referred to keeping the most talented employees and securing the company’s business plan (2016 by Brett Minchington). This topic covers the fact that why a person wants to work in a particular company and why the current employees working in a firm or a company don’t want to leave their existing jobs in that firm and are very much proud to work in that company. My research revolves around that what are the major key factors that make an employer a brand or
In 1954 Ray Kroc became the first franchisee appointed by Mac and Dick McDonald in San