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Montvale Dairy Queen

Decent Essays

Since the age of 15 I have worked at the Dairy Queen in Montvale, NJ. The Montvale Dairy Queen was opened in 1957 by a family with the last name of Stoll and since then it has remained in their family. Unlike a lot of Dairy Queens that are indoors the one I work out is essentially a free standing “shack” that uses windows to receive people’s orders and where people receive their ice cream and other treats. In the owner’s eyes, family is very important which makes working at this specific location difficult at times. Most of the employees at the Montvale Dairy Queen have had some sort of family member currently working on property or have had family members work there in the past. There have been times that family issues have been brought …show more content…

Stoll is no longer able to do the day to day operations on property but multiple times throughout the day the owner and his wife stop in to collect cash from the registers, to make sure everyone is doing their jobs, and to make sure all of the machines are working correctly. On site there are a total of four or five managers that are in charge when the main manger, Saj, is not around. Saj does a fantastic job communicating and doing his job while setting a good example for other employees but that is not the case for the rest of the managers. Sadly, there are only one or two managers who have the same work ethic as Saj while the other four do not fulfill their job duties and at times I feel like I could do a better job than these individuals do. Often times these individuals set bad examples of how to work at the Montvale Dairy Queen which allows other employees to believe acting in similar ways is acceptable which can be extremely frustrating at …show more content…

They have always given me things to look forward to as well as made the day interesting and have always made me feel welcomed.
Overall the management style at The Montvale Dairy Queen may be a little hectic and are not always ethical but in my opinion the negative aspects don’t outweigh the positive aspects of working at DQ. I still love each and every one of the managers for different reasons and I have never felt immediately threatened by any of their actions but I understand why it may concern other employees. Due to the positive as well as negative management practices I have learned a lot about the correct way to manage a food and beverage establishment, specifically a family owned one throughout the past several

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