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Hannah's Ice Creeam

Decent Essays

Planning Unit – Problem Solving and Case Study Analysis

Hannah’s Ice Cream

Background Information
Ike Telloni always wanted to start his own business; he completed a Commerce program at the University of Ottawa and later moved on to work for the Waterloo Ice Cream Company. Ike worked at the company as a sales representative and then a regional marketing director but after working there for ten years he wanted to find a job where he could be close to family. So he bought a business that was for sale in Elgin Beach’s main street called Hannah’s Ice Cream. This forty year business was an icon in the town, everyone loved it and reason for that was because of how Hannah (the owner) treated her employees, she made sure they were …show more content…

Even after he has realized it might be hard for him to change his personality, it could take a lot of time and effort, which Ike has to be willing to put in. One last solution to this problem could be to give more responsibility to Nafeeza by promoting her to manager, this could work because she has been working at Hannah’s Ice Cream for five years and it was said that the other employees respect her and enjoy working with her. Therefore if the employees are comfortable with whom they are working for they will perform better and that will result in the business running better. However some disadvantages of this solution are Ike might not feel comfortable giving up his position as manager to someone younger than him, also it would cost more money for the business because Nafeeza’s salary would have to increase because she at a higher position with more responsibility.

Step 3 – Decide on a Preferred Course of Action
The best solution to this problem would have to be for Ike to change his style of management. He will have to work on being more kind and friendly to the employees and make sure he listens to what they have to say. By Ike doing all this it will make the employees a lot happier which will result in them being more productive and efficient at work and they will want to give it their best because soon realize that their boss is putting in an effort to make

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