Topic: Rent-A-Car Case study
Course: 501 HUMAN INTERFACES Final Assignment
Instructor : Michele Vincenti
Student Name : Navanjot Singh Bajwa
Class : MBA 501
Table of contents:
Abstract…………………………………………………………………………………….3
1. Introduction……………………………………………………………………………4 2. Motivation and approach used by Rent-A-Car………………………………………..6 3. Culture of an organization…………………………………………………………….9 4. Analyzing the Vote System…………………………………………………………..10 5. Effectiveness of Motivational Techniques……………………………………………12 6. Conclusion…………………………………………………………………………….12 References
Abstract
The factors contribute the exceptional customer service explained in the paper. Customer service is main motive of this company and there are
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Extrinsic factors drive individual or motivate him to do better performance by dealing in proper and behaved manner with customers and looking after their needs. Extrinsic factors are given to those persons who cannot be motivated internally or do not have intrinsic motivation.
Motivating employee’s starts when employer starts appreciating the job done by employees, environment of employment is having potential to urge, bond, understand and defend. The managers at top levels and companies had to put some motivation factors to employees so that they can work harder and rewarded with meeting workers essential needs as basic necessity. Rewards are given to employees as cash, gift cards, cheque. Culture also helps in motivating as it promotes openness and collaboration.
There are two theories that also help in analyzing the motivation needs of the company namely, Maslow’s hierarchy-of-needs and Hertzberg’s two factor theories. These two theories are compared and reviewed and best suitable and fitting in the shoes of needs of the company like Enterprise Rent-A-Car.
Maslow’s Hierarchy-of-Needs Theory According to Maslow’s hierarchy-of-needs theory, there are five level hierarchies. Each level is dependent on one another and if one part is missing hierarchy will not exist. In the presence of all levels of hierarchy, the individual is extremely motivated and are able to reach their maximum potential. The base of this hierarchy is formed by individual’s mental
Motivation is derived from an internal force that provides an individual the opportunity to achieve their needs or goals. People are motivated by a variety of things and often have different motivating factors. Employers should be mindful of individual motivating factors when attempting to motivate staff to increase performance. While some people may be motivated by money, many are motivated by things like: recognition, promotion, and increased responsibility. Once an employer has identified motivating factors they are able to analyze a variety of motivational theories to design and implement a program that will motivate employees to go above and beyond what is expected of them.
Motivation is a key aspect in the organization or workplace, and it is imperative to know the basic theory application and methods dealing with any problems that usually unavoidable for the employee and will come up in any work environment. This is a mandatory skills for a leader or future manager to know how important on how to motivate his or her employee to work more efficient. Motivating employees is a big dilemma for managers. To produce a higher level of performance and productivity, manager’s today are obliged to pay more attention on this matter. Every employee needs different types of motivation. In this paper will elaborate three motivational methods that a
Maslow’s Hierarchy of Needs is a structural progression of psychological and physical needs. Maslow hypothesized that there were two distinct types of needs: deficiency needs and growth needs2. The deficiency needs,
Abraham Maslow developed a Hierarchy of Needs (appendix 3) which is used to understand human motivation, management training and personal development. This hierarchy is used to determine the responsibility of employers to provide a workplace environment that encourages and enables employees to fulfil their own unique potential.
Maslow’s theory of motivation is called the “hierarchy of needs”. Maslow believes that people have five main needs in the following order of importance;
Psychologist Abraham H. Maslow is the developer of Maslow’s hierarchy of needs. The theory covers human behavior in terms of basic requirements for survival and growth (Cengage, 2002). The theory was developed in the early 1960’s. During this time psychology was taken over by two different views. One side was the human behavior and the other one was the behaviorist. Maslow explained that psychoanalysts had not accomplished the task to consider the behavior of healthy humans. He also mentioned that many subjective experiences that related with human behaviors were being ignored by behaviorist. In the beginning Maslow examined motivations and experience of many healthy individuals. He recognized that there are many requirements in this theory that are important for human survival and to help motivate individuals. He conceptualized different human needs as a pyramid with five levels in
Abraham Maslow’s theory, Theory of Hierarchy Needs, is a motivational theory in psychology that has a tier model of the five things a human needs. Maslow stated that people are motivated to achieve certain needs and that some needs take precedence over others. The five stages, from bottom to top, include Physiological needs( food, water, warmth, and rest), the second stage: Safety Needs ( security and safety), third stage: Belongingness and love needs ( intimate relationships and friends), the fourth stage: Esteem Needs (prestige and feeling of accomplishment), and finally the last stage: Self-actualization ( achieving one’s full potential, including creative potential). The five stage model can be divided into
Abraham Maslow is a psychologist who had developed the Hierarchy of needs model in 1940-50s, and the Hierarchy needs theory is still being used to day and for understanding the human motivation. In his hierarchy he believes that people are motivated to achieve certain needs. And when a human had fulfilled a person would seek to fulfil the next one. Maslow’s hierarchy needs is concerning the responsibility of service providers to provide a
As it was mentioned before, the key idea of Maslow’s Hierarchy of Needs theory relates to the existence of several sets of motivation and needs that govern human behavior. Hence, the major concepts of this theory include certain needs that are grouped into sets based on their place within the hierarchy of all the needs. The first version of the theory has five needs, which are divided into
The next level would include safety needs, personal and financial security health and well being. As you move up the pyramid the needs increase to love and belonging, self –esteem and the highest level would include self-actualization, reaching one’s full potential. The theory is that you can not reach the highest level without first obtaining the basics. (Wikipedia the free encyclopedia, http://en.wikipedia.org/wiki/Maslow%27s_hierarchy_of_needs, 10/20/10)
The hierarchy of needs of Abraham Maslow is the theory from where the humanistic psychology is built. It is constituted of diverse stages from where a person can move from one stage to another. However, to move to the next stage, the person must complete the previous one. Maslow’s theory suggests each individual have the drive and desire to meet their basic needs in order to meet the fundamental
As stated further by Maslow, there are five levels in the need hierarchy, which are physiological, safety, love and belongingness, esteem, and self-actualization and they are very often of unconscious nature and can be at certain times reserved. Unfortunately, there are not too many who are capable of reaching self-actualization and the ones who will are very creative and acknowledge the world very accurately. An individual however is always aware of the fact that he or she has possesses a choice and therefore he or she has the ability to influence their behavior and personality at anytime (Cloninger, 2008).
Abraham Maslow’s hierarchy of needs model is implemented off a hierarchal pyramid which is renowned as one the most motivational theories, it is mainly incorporated with business dynamics, and it can also be used when relating to cultural diversity. Maslow 's hierarchy outlines in a hierarchal order as drawn upon by (Patrick.A.G, 2003) quoted by Maslow that the needs are ' 'Physiological, safety, social, self-esteem, and self-actualization ' '. The physiological needs are the basis that an individual will attain such as, basic human needs which incorporate survival, food and shelter. After the physiological needs have been met, safety and security is the next priority need on the hierarchy,
There are several different ways an employer can motivate their employee's: job design & goals, performance appraisal, pay, and career development.
Per Maslow, these needs which are the run of motivation for an employee to work are arranged in a hierarchical order of increasing importance. This order is “prepotency”. It means satisfied need no longer remains a motivator and only the next greater needs can motivate an employee to perform further. This was later analyzed due to there is no certainty that these needs are consider as a motivation hierarchical order as recommended, therefore