Motivation Rent-a-Car Case Study

3188 Words Feb 4th, 2011 13 Pages
Topic: Rent-A-Car Case study
Course: 501 HUMAN INTERFACES Final Assignment

Instructor : Michele Vincenti
Student Name : Navanjot Singh Bajwa
Class : MBA 501

Table of contents:
Abstract…………………………………………………………………………………….3
1. Introduction……………………………………………………………………………4 2. Motivation and approach used by Rent-A-Car………………………………………..6 3. Culture of an organization…………………………………………………………….9 4. Analyzing the Vote System…………………………………………………………..10 5. Effectiveness of Motivational Techniques……………………………………………12 6. Conclusion…………………………………………………………………………….12 References

Abstract
The factors contribute the exceptional customer service explained in the paper. Customer service is main motive of this company and there are
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Extrinsic factors drive individual or motivate him to do better performance by dealing in proper and behaved manner with customers and looking after their needs. Extrinsic factors are given to those persons who cannot be motivated internally or do not have intrinsic motivation.

Motivating employee’s starts when employer starts appreciating the job done by employees, environment of employment is having potential to urge, bond, understand and defend. The managers at top levels and companies had to put some motivation factors to employees so that they can work harder and rewarded with meeting workers essential needs as basic necessity. Rewards are given to employees as cash, gift cards, cheque. Culture also helps in motivating as it promotes openness and collaboration.
There are two theories that also help in analyzing the motivation needs of the company namely, Maslow’s hierarchy-of-needs and Hertzberg’s two factor theories. These two theories are compared and reviewed and best suitable and fitting in the shoes of needs of the company like Enterprise Rent-A-Car.
Maslow’s Hierarchy-of-Needs Theory According to Maslow’s hierarchy-of-needs theory, there are five level hierarchies. Each level is dependent on one another and if one part is missing hierarchy will not exist. In the presence of all levels of hierarchy, the individual is extremely motivated and are able to reach their maximum potential. The base of this hierarchy is formed by individual’s mental…