My Service Learning At The Hartley Center

960 Words Nov 16th, 2015 4 Pages
THE AGENCY
I did my service learning at the Hartley Center, the workforce development location for Goodwill Industries of Greater Grand Rapids. They are located at 3777 Sparks Drive Grand Rapids, MI 49546. Their telephone number is (616) 451-8800. I chose to do my service learning here firstly because I am already a Goodwill employee, and secondly, because I was interested in learning about what actually happens at the Hartley Center.
THE MISSION
Goodwill’s mission is to change lives and communities through the power of work. Basically, they assist people in finding and keeping employment and address what they call, “barriers to employment.” These barriers include criminal records, employment gaps, and past employment termination.
PRIMARY CLIENT POPULATION
I found that the primary population that utilized the mock interviewing service were white, middle aged men. Often times they were from a lower socioeconomic status and had been out of work for several months or even years. However, the primary population that utilized the career center were younger black men and women from a lower socioeconomic status. Most lower income people do not have access to internet at home, so it makes sense that this population would take advantage of the free computers and internet.
WHAT I DID
My first role at the Hartley Center was as a mock interviewer. This means that I met clients in exactly the way they would meet an interviewer for a possible job. I bring them to a room, sit across from…
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