NVQ 5 Communication

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

3.1 – Explain how individuals from a different backgrounds may use communication methods in a different way

1.1 I communicate with a wide range of groups and individuals on a daily, weekly, and less frequent basis within my role as care home manager. These include other managers, operations manager, managing director and company owners as well as support workers, clients, team leaders, social workers, care managers, families, health and educational professionals, learning disability team members from 6 different boroughs etc.

Good communication and team work is essential in all aspects of my job, and requires some basic rules, such as: Objectives within the roles and responsibility, and objectives of the job, being able to make decisions, sharing information and knowing when it is necessary and when it should be kept confidential. Also, being able to resolve conflicts is a big part or working partnerships, as not everyone is going to get along with each other and sometimes people need to just be able to listen and come up with a compromise. It is all about delivering good quality social care to the clients, whilst maintaining strong working relationships. With

Communication is one of the most important parts of any relationship. Business relationships are no different. Having effective business communication or not having effective business communication can positively or negatively impact the success of an entire organization. Unfortunately, there are many barriers that can obstruct effective business communication. Those barriers come in four different categories. Those categories are personal barriers, physical barriers, sematic barriers and process barriers. A manager must know how to work around the communication barriers and use his or her communication skills to keep business operations going smoothly and to make improvements to the

Review the range of groups and individuals whose communication needs must be addressed in own job role.

There are times when we need to adapt our communication style to meeting the needs of individuals and use aids to help them enhance their communication.

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

2.3 explain how and when to access information and support about identifying and addressing specific communication needs.

It is my responsibility to make sure that my communication skills meet the need of the service users I support. I should not expect the service users to adjust their communication to fit in with me.

There may be a number of reasons why communication difficulties are happening between individuals/groups of people here are some example of what they may be…

2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.

Another strategy is promoting rights. This is related to the Human Rights Act, it is a law that is used in the UK. A barrier could be that one of the staff members may not like one of the other members of staff. To overcome this they will have to understand and have mutual respect for each other. Staffs have to be wary of things that are going on around them. By being wary they are taking responsibility for their own actions and words. It would be a lot easier if everyone could get along and understand each other therefore communication would not be a problem. Everyone would be able to express how they feel and what their individual thoughts are without hesitating. In care settings staff should help service users to express how they are feeling and what they are thinking. (Langridge, 2007)

Fully understand ways to effectively communicate with other members of the health care team, as well as family members and friends

There are million different ways to communicate. When someone’s communication received by none one all the time or all most of time, it will be frustrating, because the person are not treated as a full human being. Barriers to doing and barriers to being can be removed when shared communication is facilitated.