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Nor'Easters Case Analysis

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Executive Summary
In Springfield Nor’easters case study, Larry Buckingham is the marketing director for the Nor'easters, a class A minor league baseball team in Springfield, MA. As any other profit-seeking business the objective of this sports club is to sustain a viable business by making profit, at least brake-even in the opening season. The two major sources of revenue for Nor’easters are ticket and concession sales.
Larry conducts market research to gain knowledge about potential customers and their willingness to attend Nor’easters games on different ticket price levels. The results of the survey and other information collected by various sources help Larry to develop a pricing strategy for the Nor’easters’ ticket and concession …show more content…

He sends postcards to 10,000 recipients, whose contacts are bought from Springfield census tracts and 4 sports related organizations, to direct them to the website where they can complete the online questionnaire. Despite the $500 motivational incentive drawing the response rate is small (625 out of 10,000) which Buckingham believes that it is a decent sample of the population.
Key findings from the survey are as follows: * The customer profile: Potential customers are equal likely to be male or female and not necessarily baseball fans. The majority of them are between 26 and 35 years of age with children 5 to 16 years old (34% have no children in this age range and no children at all). They have an annual income between $22,500 and $75,000 and are fairly educated (72% are high school graduate and above). * A significant majority of the respondents never attended a sports game. Only 39% said they would attend one or a few games per year. * The pricing questions show that customers are willing to pay between $10 and $14 for a single ticket which is the biggest market according to the survey results as mentioned above. The larger the ticket package, the more discounted the customers expect the price to be. Most customers are not willing to pay more than 10% for premium seating. 81% of the respondents stated that they would spend between $6 and $15 on concessions.
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