Organisational Change Management * The Courthouse Hotel Case Study –
Content
1. Introduction p.3 2. Background Information on the Courthouse Hotel p.4 3. Internal and external drivers for change p.5-6 –PEST and SWOT 4. The Courthouse Hotel: nature of change p.7 5. Reactions to change p.8-9 6. One approach to change management: p. 10- 12
The Courthouse Hotel 7. Conclusion p.13 8. References p.14
Introduction
An environment in which change may be the only constant is a challenge to every organisation and manager alike (Hayes, 2007). The need and pressure for change being consistent, it is crucial
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However, for the Courthouse Hotel it is important to pay attention to their strengths and future opportunities, which are outlined in the table above. Opportunities and threats originate, mainly, in the external environment; therefore managers have only limited influence on them (Hughes, 2006). However, by looking at a SWOT analysis change agents and managers will be able to formulate a vision, considering both, strong and weak, points of their business. The industry in which the Courthouse Hotel operates is highly competitive and the data in the table above is only a fraction of what managers have to consider when conducting a PEST or SWOT analysis.
It does provide a useful overview, and for the purpose of this report, give an insight into what concrete changes are planned and whether long-term success for the hotel can be achieved through effective change management or not. As we will explore in the next two sections, the answer is yes.
The Courthouse Hotel: nature of change
This section aims to determine the nature of change the Courthouse hotel is faced with. There two main types of change: incremental and transformational change. Academics argue that an organisation
The human resources department needs to revisit some of their decisions to strength their portion of the structure and better the company for the future. The high turnover rate has caused lack of employee motivation, low morale and with pay levels below their competitors’standards; there is lack of structure in the performance review process within the entire company. These issues can be corrected by creating a coaching, feedback process, and
The candidate will demonstrate the skills and knowledge required to develop a change management strategy.
The comparison of performance is possible for the bed and breakfast hotel to consider the implementation of smooth changes. The maintenance of the specific database is expected to provide the clear view of the accomplished aspects. The important influence of any sort of changes is on the organisational staff. For evaluating this aspect, it is recommended for the organisation under consideration is considering the importance of possible changes. In case the organisations are growing quicker as compared to the expected company structure, the change is required to be planned for easing the tasks regarding the employees. In the opposite case, the organisation should consider the expected growth with the reduction in employees. All such aspects are required to have a specific back up plan in case of the emergency. The plan of projected
it is supported by case studies that the linkage between inability of identifying of retail environmental changes and Zahra’s new rescue plan for David Jones failed because after the new rescue plan of Zahra, net profit and share price continued to decrease. Moreover, the case study said that ‘it may be a good five years before strategy can be assessed properly’ (Waddell Waddell, Cummings & Worley 2014).
Change is a constant in today’s organisations. In a Recent CIPD survey it found more than half of all employees said that their organisation has been going through some kind of major change during the last year. Most organisations more than ten years old look nothing like they did even five years ago. And it is likely that in the next year or two organisations will not look as they do today. Below are 6 factors that drive and influence change In any organisation.
Health care organizations that choose to convert to an electronic medical record system (EMR) have several advantages; most important it increases patient safety, efficiency, cost-effectiveness and security. Accepting such a transition also presents with its share of challenges like preparing for the required significant time obligation and resources that will make the transition a successful one. Leadership and management must create an atmosphere that will get the buy-in of all stakeholders. Providing information about the process and what methods will be best to make the conversion to an EMR system is an important aspect of the implementation
Process‐driven change seeks to create a context and environment in which employees at all levels of
After reviewing and researching the literature with respect to organizational changes, I have come to the conclusion that organizations have always changed. When everything in the world is changing, organization cannot remain islands. They must change to face new challenges. Bolman and Deal (2008) claim organizations have changed about as much as in past few decades as in the preceding century. Bolman and Deal (2008) claim means that the change organizations have experienced in the last decade are almost similar to those they experience in at the end of the twentieth century.
Businesses are facing a dichotomy between wanting to chalk out an all-time structure and strategy for their organization, and recognizing that their world is in a constant state of flux [3]. For most of the 20th century they were largely focused on the static elements of this dichotomy. However, in the last decade changes have become more frequent and more dramatic, so much so that a whole branch of management is now devoted to the subject of change itself.
1.1 Change management is described by Armstrong (1) as “the process of achieving the smooth implementation of change by planning and introducing it systematically taking into account the likelihood of it being resisted”. Change, the fundamental constant in any successful organisation, can be adaptive, reconstructive, revolutionary or evolutionary and can happen for a number of diverse reasons:
The purpose of this paper is to discuss organizational change and the management of that change. I will talk about the different drivers of change, the factors a leader needs to weigh to implement change effectively, the various resistances a leader may encounter while trying to implement change, and how various leadership styles will effect the realization of change. I will also discuss the knowledge I have gained through the completion of this assignment and how I think it might affect the way I manage change in my workplace.
A need for growth in any organization to stay a viable entity must occur. Organizational change is inevitable. Just like anything in life, markets and cultures change which require constant attention and preparation. In order to be successful in any market, an organization has to be able transform itself to the needs for the market. CrysTel is no stranger to change. CrysTel is a telecommunication company with over 2500 employees and a gross income of approximately $200 million a year. Products included in there list of services include data cables, wireless solutions, and network development. The product profile is data cables, wireless solutions and network development. Because of the nature of
Introducing organisational change is often hard, the main reasons for that can be variation in perceptions of the employees, fear of disruption or failure and underlining the right approach to apply change. Then even if the change in a specific organisation is projected successfully there is still lot to be done to manage it in an appropriate way (Oakland, 2007).
From the visited of the Seri Malaysia Hotel, we had found some of the company’s information that been used to change their organization. The information given are the organization planned to change, consultant styles, performance management, characteristic of goal setting and competitive strategies.
In today’s increasingly competitive world, change has been described as an important tool for organisational development and the pace of change is primarily attributed to the ever increasing challenges such as competition, development, communication, merges and acquisition, technology and general instability. Workplaces are faced with endless change (Herscovitch & Meyers, 2002) and effective management of that change is an effective competency currently required by an organisation (Paton & McCalman, 2000). The success of any change process solely resides in the willingness and eagerness of employees to realise the need for change, however resistance to chance is the more common reaction (Caldwell et al 2004)”. It has been estimated that, seven out of ten US managers identifying their organisation as having gone through a reorganisation in the past five years, more than 80 per cent of Irish managers reports similar levels of change within the past two years (McConalogue, 2003). Change in today’s competitive business environment may be seen as inevitable and any attempt by an organisation not to anticipate change is short sightedness and as well resisting change is deadly. One of the most important tool as far as change is concern is the ability or skill to lead and manage change, thus an introspection of both the personal and organisational dynamics engaged in the effort of change with special emphasis on how people are lead towards a change process.