Organizational Group Behavior and Communication
Chris Bevins
COM 425 Communication in Organizations
Willetra Brittian
18 Jul 2010
Organizational Group Behavior and Communication
People are an organization’s most important and valuable resource. How they interact and communicate can be one of the most important aspects of an organization’s success. The knowledge, skills, and abilities people of today possess offer limitless opportunities to maximize work center effectiveness.
People not only come in all shapes and sizes, but they come with different motives, values, and personality types as well. They are individuals, with as many similarities from one person to the next as they have differences. It’s these similarities and
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The last category that a group’s cohesiveness depends on is maintenance needs. This refers to what it takes to strengthen and maintain the team. Maintenance needs manifest themselves in individual behaviors of team members referred to as maintenance behaviors. In most cases, these maintenance needs drive behaviors that must occur in order to keep individual needs from disrupting task needs. Simply put, maintenance needs prevent individual feelings and emotions from interfering with the goals of the team. In order to meet the maintenance needs of the team, team members take on various informal leadership roles, just as they do to meet task needs. Cohesive teams have people fill these roles, helping to meet the maintenance needs of the team. In addition to the cohesiveness of a group, social interaction plays a major role in decision-making. When people interact in social settings, conflict is a natural part of discussions and social settings. Historically, conflict has been considered to be negative since we tend to associate conflict with wars, divorces, feuds, etc. However; conflict exists because of two overlapping dynamics: people and processes. According to Erik Van Slyke, in his book, Listening to Conflict, conflict is the competition between interdependent parties who perceive that they have incompatible needs, goals, or ideas-they can’t agree or create harmony with each other. Conflict
Conflict results from real or perceived opposition to one’s values, actions, desires or general interests. Conflicts may occur internally or externally between individuals or groups; conflict within a team environment can cause frustration, and occasionally anger. However, conflict resolution can also often generate positive results for the team. Conflict management skills remain in demand; conflict may be managed successfully by reaching an agreement that satisfies the needs of both the individual(s) and the team as a whole
Conflict is inevitable in any personal relationship or among members of any group. While we encounter many types of conflict in our lifetime, we often look for ways to avoid conflict. So, why do we run away from dealing with our conflict? It is often because many of us fear the conflict will escalate into a situation we will not be able to sustain. “As conflicts escalate, they go through certain incremental transformations. Although these transformations occur separately on each side, they affect the conflict as a whole because they are usually mirrored by the other side. As a result of these transformations, the conflict is intensified in ways that are sometimes exceedingly difficult to undo” (Pruitt, and Kim 89). We
What is conflict? Even something as basic as a universal definition for the word conflict seems to vary from source to source. A literature review focusing on conflict defined it as “the interaction of interdependent people who perceive incompatibility and the possibility of interference from others as a result of this incompatibility” (Brinkert 2010). Often times the disagreement results not from a concrete difference, but rather a difference in perception (Ellis & Abbott 2012). One of the most important factors effecting conflict management is the resolution style used. The most often used tool for classifying how conflict is managed is the Thomas-Kilmann Conflict Mode Instrument (Iglesias & Vallejo 2012).
Learning to communicate efficiently and manage conflict successfully is challenging. Gaining cooperation between people is complex and mentally demanding. Communication ways and conflict styles are deeply woven into our personalities. Conflict is the expressed struggle of interdependent parties who perceive incompatible goals, interference from the other party in achieving those goals, and the perception of scarce resources. Perceptions are just as important as reality in regards to conflict. As stated in the text, “we encounter conflict as we compete for acceptance, love, recognition, position, power, success, and many other goals. Judgments of the quality of
We blame ourselves, and then we start to question our likability, and we wonder why we don't have that fantasy group of friends that everybody else in the world must have. Conflict is a process in which people disagree over significant issues, thereby creating friction (Lulofs & Cahn, 2000). This is not a simple occurrence, but there needs to be various factors included for it to be considered a conflict. Both parties must have opposing interests, thoughts, perceptions, and feelings, and they must then recognize the existence of different points of view (Lulofs & Cahn, 2000). In addition, the disagreement is not just a one time event but something that continuously occurs. Though it can be destructive it can also be beneficial, for example a relationship with little to no conflict leads to complacency but a relationship with too much conflict can lead to dysfunctional behaviors by both
Members of a team perform better and are willing to put in more effort if cohesion is high. I explained what cohesion is and the impact it has on team’s performance. I also taught them how to improve cohesion by working towards a common goal, use effective communication, identify team values and individual roles on the team, create a positive team climate, have a form of assessment, and to be proud to be a part of their team. I demonstrated how to create an effective team goal and how assess that goal. It was explained in the power point presentation when to use these skills in order to have a team with high levels of cohesion. The team will use these skills to achieve maximum cohesion which will also increase their performance and satisfaction as a
Conflict can be complex to understand when aggression happens in a group organization. When looking at group dynamics in any vocation, adaptive conflict can be acceptable in a group. What is conflict, one would ask? Conflict is a disagreement with an individual, it can also be an argument with a person. Disagreements in any workgroup can be effective or ineffective.
Conflict is a fact of life - for individuals, organizations, and societies. The costs of conflict are well-documented - high turnover, grievances and lawsuits, absenteeism, divorce, dysfunctional families, prejudice, fear. What many people don't realize is that well-managed conflict can actually be a force for positive change.
Rahim (2011) defined conflict as a social interactive process that involves disagreements or dissension within or between individual, group or organization. Describing conflict as an interactive process does not mean that there are no possibilities of intraindividual conflict. It is clear that at times a person might interact with himself or herself. Although the definition of conflict is varied, there are four elements that commonly describe conflict. First, conflict comprises opposing interests between individuals or group. Second, the opposed interest must be recognized for a conflict to exist between two or more social entities. Third, conflict comprises beliefs by each side. Forth, it is a process that creates out of existing relationships
The text book describes conflict as “a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.” There are different views on dealing with conflict. There is the traditional view that seeks to eliminate any conflict and the interaction group that seek to use conflict as a stepping stone to greater things. Conflict can arise in any situation and, following the managed conflict view, it is not necessarily something to be push under the table but something to
Conflict is defined as the behaviour due to which people differ in their feelings, thought and/or actions. Collins (1995) states that the conflict is a ‘serious disagreement and argument about something important’ and also as ‘a serious difference between two or more beliefs, ideas or interests’ (cf. Kumaraswamy, 1997, p. 96). In general it is believed that conflicts are the underlying cause of disputes. In other words, dispute is a manifestation of the deep rooted conflict. A dispute is defined as ‘a class or kind of conflict, which manifests itself in distinct, justifiable issues. It involves disagreement over issues capable of resolution by negotiation, mediation or third party adjudication’
The dynamics of a team relies heavily on the interaction of team members during times of conflict not just during times of agreement. Often groups seek to achieve a cohesive relationship in an effort to unite the team towards its goals. Group members can make the mistake of subverting conflict in an attempt to maintain this team unity. Conflict serves a valuable role in effective group interactions that must be understood by participants of a team. An examination into the characteristics of conflict and cohesion and the relationship between the two dynamics can provide perspective to
Conflict is in inevitable part of our everyday lives. Since no two people view things in the exact same manner, disagreement will most certainly arise at some point in time. Conflict is simply a difference of opinion and is considered to be a normal part of our everyday lives. There are several different forms of conflict and not all of them are considered to be bad. This paper will discuss the causes of conflict, the different types of conflict, and barriers to conflict. According to Communication Research Associates, conflict is a condition of imbalance within an individual (Communication Research Associates, 2005, p. 178). Keep in mind that just as there are disadvantages to conflict, there are also several advantages.
Conflict is inevitable; even though some conflict can be good most of the time other times it can be harmful to a team. By definition conflict is any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups that lead to opposition or antagonistic interactions. Conflict can be damaging but with the right skills and the ability to resolve it, it can be beneficial to the team (Bowes, 2008).
Conflict is a "state of disharmony brought about by differences of impulses, desires, or tendencies" (Rayeski & Bryant, 1994). Although many people and organizations view conflict as an activity that is usually negative and should be avoided, conflict is a natural result of people working