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Ottawa Valley Food Products Case Study Essay

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Situation Analysis: Ottawa Valley Food Products (OVFP) is a company which manufactures and distributes low calorie and diet food items. The employees at OVFP consist of 100 production workers and 18 management and support staff. R J Jennings is amongst these individuals and has worked for OVFP for 31 years. Even though he is able to retire, Jennings does not wish to do so any time in the near future. Jennings had a previous administrative assistant, Ella Arnold, who worked with him for 10 years. Ella, aged 58, decided to take early retirement due to deterioration in her eyesight. As Jennings’ assistant, Ella would work over time sometimes without pay, go above and beyond to make sure her job was done well including breaking previous …show more content…

▪Jennings asks too much of his employees sometimes. He will ask them to do things that are not in their job descriptions; such as get him coffee and pick up his dry cleaning. ▪Jennings may be too comfortable at his job. He is taking his employees for granted and using them to do personal favours. Problem Statement: The senior director of Ottawa Valley Food Products, R.J. Jennings, is having issues with his replacement administrative assistant. His former assistant was very outgoing and willing to work long hours in order to please her boss and to get the work done in a timely manner. When she took an early retirement, the company hired a replacement assistant for Mr. Jennings. Over her time with the company the new assistant, Mary Gregory, was at times incapable of the workload she had been given, which her predecessor had no trouble with. Not only was Mary incompetent at times, she also seemed to have no sense of proper business etiquette. On the day of an important meeting Mary decided to entertain the client with stories of her weekend while Jennings was running late. When Jennings arrived in his office he found a less than impressed client and his assistant chatting him up. After Jennings had told her to leave the office so they could commence their meeting, which was

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