Pediatric Clinic

Satisfactory Essays

According to Random (Stochastic) Variability, there are two measures of variability which impact capacity and utilization, arrival and service times. In the case of the Pediatric Clinic, variability in arrival and service times are present. The front desk which includes both the registration desk and verification of documents tries to reduce variability through the use of scheduled appointments. However, there is variability in the service times for both these activities since it handles diverse types of patients, new and follow up. With each patient type requiring separate distinct steps to register and verify the patient, it introduces variability in the service times thus impacting capacity. The variability could be controlled or minimized

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