Personal Narrative: My Experience With AT & T

Issue 2: When customer (Susan) first time argue with Rogers, the people said there is nothing they can do and Susan has the full responsible for the bill. The attitude made Susan very uncomfortable.

The day began with an abrupt start. My alarm went off, and I was wondering to myself why I had set it to wake me up so early. I then remembered, today was the day I was finally able to meet and take home my new chinchilla named Luna. On the way to the home that had my soon to be chinchilla, me and my father stopped for breakfast at Chick-Fil-A.

Put the gun down! Put the gun down! Pow Pow Pow. The gun shots cracked into the air as loud as thunder. One after another. We live day by day not knowing our end. In the blink of an eye our lives can be changed forever. Its life, yet even in knowing this we never expect tragedy to find us. We never expect it to affect our lives and the people we know and love. I’m going to share with you the day tragedy found my life.

I've had the misfortune of primarily banking with Wells Fargo since 2007; I wonder why they even bother printing the year you became a customer on the cards, seeing as the amount of years you spend with them means nothing. A couple weeks ago, I walked in their branch on Sunset to pick up a cashiers check for rent; since I never received the checks I've ordered a month and a half prior.

There is something wrong with our health care system. A lack of synchronization between doctors, hospitals, patients, and the government that generates inefficiencies. I did not realize this not until several years ago, when I had an sinusitis. It was so hard for me and my family because of my sinus problems. I wasn’t able to do my activities smoothly, I trapped in the hospital bed for weeks and couldn’t go to school. We were given a ton of paperwork that a guardian and I, the patient, were required to sign. The paperwork was either for hospitals or insurance. At that moment I thought, what exactly was the point of all the paperwork, in the digital era when all of it could be send and filled out through the internet? I believe many of the hospital

They claimed that I never paid for my tolls. So I clearly stated how can I pay for them when you never sent me the bill. So the customer service rep transfers me to someone else. At now at this time I'm starting to get frustrated because I'm being blamed for something that is totally not my fault. So the customer service rep takes down my information and must have done something on her side of the computer because the very next week I get sent 26 violation notices. They told me that I would be able to get it waived if I sent a letter stating what happened. So I did that twice, once in August and the next time in September. It took them 20 days to get back to me and state that I still have to pay the bill nd that it's not going to get waived. So I continued to say how am I getting blame for something that was not in my control. So the customer service rep states that if they mail out the toll bill whether or not I receive it it's out of their hand and it's up to me to find out where the bill has gone. So I refuse to pay the bill because clearly it's not my fault. I even contacted a lawyer and told me that there was nothing that he can

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However, I was told that if I wanted to terminate the contract I would have to pay the 200 hundred dollar early termination fee. On the other hand, place the phone on inactive status and pay 20 dollars a month. I was frustrated with these options so I told them I will pay the 20 dollars and when I get back from deployment I was going to switch carriers. The operator seemed if she did not care either way. After returning from deployment I switched to Verizon and long story short, I am currently with A&TT. Still, I see a change in the not too distant future.

5 minutes on the clock tell the new iphone comes out. And we will be millionaires. Steve sits in his chair in his office nervous that the Iphone will not sell. 2 minutes left and the clock still goes down. The timer is up and the phones start selling.

Monopoly market is essentially fair when they do it correctly, if they are prepared I believe there should not be anything wrong with it. I agree with the monopoly market because they got prepared before anyone did, they did it fairly, not unfairly. I would take the job and be loyal to it because we eliminated the other high school’s from the market fairly, we got prepared for the upcoming year and they did not. Joining the monopoly would be great for my own personal gain, not only will we be selling plenty of avocados, but we will also be gaining plenty of profit. I will accept the job as Junior executive and will be willing to join the monopoly.

I recently had an experience dealing with Bureaucratic bounce. I called the at&t customer care to get an issue resolved regarding my bill. First problem with the agent was that I couldn’t understand him due to his accent in his voice, second when I was trying to explain the problem he was having a hard time understand me, and kept cutting me off, third after going back and forward with him for about 10 minutes. He offered to transfer me to someone else, because he didn’t know how to take the charge off the bill. I became very frustrated because I felt as if this could have all been avoided if he would have taken the time out to listen to me at the beginning of the call. I became upset and ended up closing my account.

A couple of months ago, T-Mobile came out with a promotion that you can get two extra lines at no additional charges, but you just must pay the first month and then you will get a refund of what you paid extra. It was a perfect promotion for us, my family, to get because my little brother needed a lane and mom didn’t want a line, but since it is for free she can get one. After seeing the promotion, I called T-Mobile customer service to get the lanes. I asked the representative if our bill will increase in any way and she said yes it will increase by six dollars because I must pay the taxes for those two lanes and I was fine with that. After she added the lanes she reminded me that I will pay for the full price of having five lanes on the

In our extensive research on Time Warner Cable, we found out that Time Warner is one of the biggest names in the cable industry. On the other hand they are know to have notoriously bad customer service which in turn limits the amount of customers they bring in and increases the amount of customers that cancel their service. To deal with these problems we have come up with multiple marketing recommendations. In order to get rid of the reputation of bad service Time Warner has to advertise their new and improved customer service so that people will want to buy from Time Warner Cable. One way to start improving customer service is to offer online survey so that the customers know that their opinion is whats most important to Time Warner Cable. The survey will not just ask if their problems were solved or if the representative was good. It will ask in depth questions about what the customer thought about that particular representative. They also can give follow up surveys a few weeks after a phone call. These surveys will be there to see if the problem that the customer experienced is arising again and to make sure that there are no new problems. These surveys show that Time Warner Cable truly does care for the wellbeing of their customers. Along with surveys Time Warner Cable can also offer holiday specialties such as reduced prices for the holiday season. They can market this by saying that they understand that a lot of money is being spent on

Brown signed up for a 14 day trial of Clearwire. She received a confirmation email from Clearwire one week prior to receiving her modem. She tried to connect her modem but was unsuccessful, and she alleged that she was not required to click any sort of acknowledgement before trying to connect her modem. She called Clearwire to cancel her service, but was persuaded by Clearwire to renew her trial period. Clearwire had a service technician check on Brown’s modem. The technician arrived while Brown was at work and Brown’s roommate left the technician alone to try to get the modem working. After the technician left, she tried to get the modem working, and it still would not work properly. According to Brown, she discovered that “use of her microwave interfered with her modem signal.” She tried to cancel her service, and after going back and forth with Clewrwire, Clearwire finally agreed that she could cancel her service. Clearwire sent her shipping labels to return the modem, but according to her, by the time she received the shipping labels from Clearwire, the labels had “expired.” This prompted another round of back-and-forth with Clearwire’s customer service. Ultimately, she was able to return the modem to Clewarwire.

Before Sprint acquired Nextel, Sprint was ranked as the nation’s third largest wireless company as well as the third leading carrier in long-distance service (Sprint-Nextel Deal?, 2004). However, there have been many complaints against the company. For example, the company has been accused of billing problems, unauthorized charges, and rude, unhelpful customer service. Moreover, there have been complaints about coverage service areas and roaming. On the Consumer Affairs website, Sprint customers have written about their experiences with the company. In October 2002, a man from Lafayette, LA, expounds upon a time when Sprint’s customer support changed his calling plan to better suit his needs in his current situation. They had promised to a hold plan for