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Pet Foods Case Summary

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The toys, which are available in different sizes for different-sized pets, are also “screen printed with lead-free, water-based non-toxic screen print ink,” Wolff explained.
“Nothing harmful, toxic, no chemicals through and through our toys—they’re just hemp and wool,” Wolff said. “It’s probably the most natural pet toy line on the market.”
And because of the natural heavyweight hemp material that is used, the toys are durable enough to stand up to even the most “ambitious” chewers, Wolff said. In fact, her dogs are still playing with the first Honest Pet Product toy she gave them seven years ago. And because Wolff is so confident in the integrity of her toys, she has a 100 percent satisfaction guarantee on all of them. Though, she says in the seven years she has been running her business, she has only needed to …show more content…

The products retailers buy are the products that their customers are looking for, and based off of this notion, Wilmarth sees a difference in demand for natural depending on where Pet Food Experts’ retail partners are located.
“As an independent retailer, they know what their customers are coming in for… the consumer is more aware of natural products now… and certainly some locations are more focused on natural than others,” Wilmarth said. “For instance, our Pacific Northwest customers are extremely focused on all natural and sustainable resources and things like that whereas in the Northeast, the New York metro area, it’s more price-driven.”
Stocking natural can help draw consumers, as well. As Weiss puts it, “Could a retailer bring potential customers in a store if their outside signage advertised ‘We sell chemical pet products?’”
And if customers are thinking about making the switch to a natural product and question whether their pets will like the change, Wapiti Labs encourages owners to simply try

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