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Post Adverse Incident Apology

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At Harvard School of Public Health, Lucian L. Leape discovered, that many patients appreciated several aspects of the post adverse event apology. The discovery also sheds light on the fact that most patients accepted the apology and did not consider suing. Patients have appreciated the apology that was given; which also was made known that," an apology gave the patient a sense of satisfaction and closure, which led to faster settlements and less demand for damages"(Hodge & Saitta, 2012). In addition, when a physician took on that responsibility it also displayed that they took ownership and created a sense of ease between the patient and care provider. When apologies are perceived as having feelings from a physician to a patient the patient

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