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Produce Consistent Leadership Paper

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Competencies to Produce Consistent Leadership Competencies are the set of skills that a leader or follower need to have to meet the demands necessary to perform their role within an organization (Boyatzis, 2011). Competencies can be broken down into two groups’ hard skills and soft skills (Marques, 2012). Hard skills include the set of technical and specific requirements that can be measured and analyzed to create a set of concrete measureable goals (Marques, 2012). An example of hard skills are how many calls a customer service representative can take in an eight hour time frame (Marques, 2012). Soft skills are how employees relate to others (Marques, 2012). Soft skills are more difficult to learn (Marques, 2012). Examples of soft skills …show more content…

The managers and CEO’s that are in charge of that company need to stay up to date on the way times are changing. A company’s success does matter on how effective the employees are working for them and how knowledgeable they are of their products (Fox, 2015). With that being said the people up top need to stay up to date with new resources? It seems like every year our resources are getting bigger and bigger, this can come from computers, data bases, or even word of mouth. If a competitor is gaining on our company by using a new data base that is out and our company has decided not to, then we are falling behind (Fox, 2015). To run a successful business we always need to be a step ahead of others. Technology can increase our performances as a unit, if there is a resource out there that a team needs to use then my thoughts are use those (Fox, 2015). The extra information can do nothing but help our organization; yes there might be information that our company might not use, so our company can just take the information that is needed (Fox, 2015). So many companies are trying to get the upper hand on others, so there are multiple ideas that have been tried, some that did and did not work. What did not work for one company might work for another, so companies should always use the resources that are available to them because it could increase …show more content…

However as one study discovered only about 10% of College MBA programs include education in sensitivity or providing feedback to employees (Marques, 2012). Some ways to help leaders develop the necessary soft skills include the action-observation-reflection model (AOR). This tool requires leaders to reflect on how they reacted to situations after they have observed the outcome of their action (Hughes, Ginnett, Curphy, 2015). Another tool that organizations can use to help employees develop the necessary skills to be good leaders is in-basketing (Hughes, Ginnett, Curphy, 2015). This exercise has the employee take the in basket of the manager so they can complete different types of jobs required of a successful leader (Hughes, Ginnett, Curphy, 2015). When an employee completes the in-basket exercise they gain new insight in how to manage time effectively and plan workloads, as well as learning to handle conflict. (Hughes, Ginnett, Curphy, 2015). Case studies or role playing can be a great way to teach future leaders how to handle activities in a safe environment where the decisions can be discussed without the possibility of failure (Hughes, Ginnett, Curphy, 2015). Role playing is the first step and can be done with other leadership candidates so that the trainees can get one on one feedback where in-basketing is a second step that gives leadership candidates a

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