2.1.1 Analysis of Food Delivery system (Pizza hut) This material is being taken by this link[2]: (https://techandmarket.blogspot.com/2017/05/pros-and-cons-of-online-food-ordering-business.html). This report is about the delivery system of the pizza hut. How people are being attracted towards the delivery systems. According to a report by NRA last year states that 74-75% of millennial prefer ordering food online. With this drastic change in the dietary habits and the rapid rise of technology is changing the food market rapidly. This so-called digitalization of food delivery enables fast delivery of takeout food with less human interaction. Here are some Pros and cons of an online food ordering system. 2.1.1 Pros 1. Efficient Food delivery process Ordering online is beneficial for both the customer and the …show more content…
During periods of extreme rain and summer, restaurants have recorded a dip in total number guests and in sales. With the help of online ordering and delivery system, customers can dine in the comfort of their own home. Although restaurant will look empty during these extreme climatic conditions, online delivery system will ensure that your order per sales doesn’t drop down. 5. Connecting with Customers Digitally Through an online ordering and delivery system, one can create a complete database of the customers. This will help you in identifying recurring customers, their preferences and repeated orders. Most of the food ordering apps such as Just eat clone, Food panda clone save your history, therefore ordering your favorite cuisines will be much easier. Customer engagement activities will help you get valuable feedback and improve the quality of your service. You can also intimate the customer about certain offers by sending notifications in the form of push messages. 2.1.2 Cons 1. Potential
A1. E-Commerce Solutions. Spice King houses its menu as well as a shopping cart for gathering orders. Payments are taken online through a company called Eat24. When clicking on checkout from Spice King’s site, customers are routed to Eat24’s secure site where they simply enter their payment information. Payments can be made via several payment types, including cash at delivery. Eat24 secures private payment information encrypting it with a SSL certificate. Eat 24 acts as a local restaurant directory of sorts. It boasts a pool of thousands of vendors who have delivery, pick-up, and catering. Customers enter their location information and it shows restaurants in that city. From there you can enter more advanced search
Foodpanda need to focus on food delivery because it is one of the main factor plays while retaining a customers and many customers are not happy with the food delivery services.
Shape the purchaser’s state of mind towards the latest trend of home-made meals, food delivery services, and shopping for food benefits by making it a one stop look for comfort.
Therefore if the company merely adds the option to place orders and checkout online, then it may significantly help increase their market share. Customers can easily sieve through their product list and then place and order online. This will be quicker and easier to process both for the customers as well as the company.
Panera has access to some relevant resources, because the café is a large corporation, they have a lot of money and investment staffing. With this resource, Panera Bread can hire more driven, determine, and happy employees. In the technology department, they can instill a delivery app, used on any smartphone and customers can simply download the app. immediately after downloading the app, the customer can have a choice to have their food deliver. In other words, Customer A orders what he/she wants on their smartphone, then goes to pick it up, as oppose to waiting in line to order the food. Like anything else, it is experimentation, there are going to be glitches in the beginning. Nothing is going to be perfect. There are some advantages and disadvantages to this methodology. The advantages are the smartphone delivery app is intuitive, facile, and less intricate. The disadvantage of this is that the customers who are not technologically savvy are going to struggle and be confounded. That is why there is a choice of coming into the store to pick the product up or delivering.
It is convenient to buy meals which are of value and offers are always there for different people who are confident to procure their sort of choice available for sale in this online market providing offers recollected as
Smartphones and tablets are anticipated to grow and play a bigger role in how people are shopping. Mobile offers customers the convenience of mobile ordering and helps to create customer loyalty since they will be able to track past and present orders all in one places (Vine, 2015).
According to Andre (2013), “grocers have to think outside of the box and offer more to their clients in order to increase customer satisfaction and loyalty” (p.1). Since customers’ shopping style has been changed, groceries should change their marketing strategy from a long-term perspective. As we discussed earlier, Whole Foods Market has developed its application that allows customers to buy products through smartphones. Customers can make orders through smartphones and pick up later, which saves plenty of time, especially for some working parents. This cool technology is not only attractive but also helpful fostering customer loyalty. Whole Foods Market’s website promotes its smartphone APP constantly and describes the benefits of downloading the application, which are also ways of offering the convenient shopping experience for
I believe this is a great idea as it looks to solve two problems at the same time, customer wait times and accuracy of the order. Sometimes companies over do it with technology but this idea is simple and seems to be very well thought out. The idea is also congruent with our chapter on innovation and creativity where one of the sections mentions always looking for opportunities (DuBrin, 2013). In this case Panera was looking for ways to provide the customers better service and reduce bottlenecks to that service at the same time. Most of the best innovations are slight improvements to existing processes. For instance Panera already had an application for Android and iPhone for ordering food what they were able to do is find a way to integrate
Some restaurants, instead of choosing to automate their ordering by syncing their online ordering and their POS system, take a more hands-on approach, and work with their online ordering provider to receive communications from the provider about orders. The back end of the system looks slightly different in that situation. A customer might place their order online, and rather than having it sent directly to the POS system, the provider handles the order coordination. Often, then, the provider will send a message or fax to the restaurant, letting them know what menu items were included in the order and how the customer paid for the
This is done through various means such as in the form of call center operations and sales and market automation. Customer Relationship Management systems also range from simple record maintenance to sophisticated systems that are used in analyzing and collecting online transaction data. Pizza Hut® can make use of these systems in many ways, firstly, when a customer wants to make an order through the phones service, they are often connected to a call center whereby a representative will guide them through the process of completing their order as well as provide the customers with information that they may not have otherwise known such as certain discounts and specials. This greatly improves customer relationship as the customers are often satisfied with their experiences. Another way whereby Pizza Hut® can make use of a Customer Relationship Management system would be in the case where a customer wishes to make an online order. In this, should this not be the customer’s first time ordering through an online form, his account information is usually stored in the Pizza Hut servers where they are easily retrieved so that the user does not have to enter in the necessary information every time they choose to place an online order. As such, this greatly speeds up the process of placing an order for the customer which therefore increases customer satisfaction and customer
We know food delivery is not a new and improved idea. Many businesses already deliver food and we are not trying to compete with them. We are just giving customers another option where you can track your delivery service at the comfort of your own home. In today’s society, people are constantly on the go. This service will allow you to even order multiple days in advance and have a preset time your order will arrive. People
There is no doubt in my mind that mobile ordering will help entice customers. You eliminate waiting in line to place your order while sitting at the table waiting for your waitress. Simply download the app on your phone order what you want and pay for it. I currently know a lot of places that do this such as dominoes, Papa John’s, and pizza hut. (Artis, 2014).
Delivery people do not have to count at the back door during back door open time, and also use this time to train delivery people in order to improve their work quality. In addition, the scan data will be collected to the system. As a bake group, the information of customer’s choice is very important to producer. They can gain and analyze important decision from the data. Such as, what is the best sell good? And which store/retailer has most number of customers?
The aim of the project is to develop Pizza Delivery Management System. This will help make order entry easier, make customers happier and help build a good business. The Customer Details Can Store in database along with their ordering preferences. Then Send The Items into The Particular Customer.