STUDY OF CONSUMER BEHAVIOR IN SHOPPING MALLS INTRODUCTION Marketplaces in urban demographic settings attract a large number of buyers and sellers, which can be termed as market thickness. The co-existence of many shopping malls with traditional markets in a marketplace causes market congestion. This problem may be resolved by developing small kiosks for transactions and allowing consumers to test out customised products and services from the main stores The growth of market share for specialised retailers and large departmental stores depends on the size of the consumer segment in a given urban population. It is observed that consumers’ buying preferences become more diversified as the extent of retail stores increases within a …show more content…
Myriad number of literatures is available which have identified various dimensions and concepts of customers‟ buying and consumption behavior. However, very few literatures are available which have described about the various constructs of shopping behavior and even fewer numbers of researchers have focused on Indian Consumers. According to Assael (1987), shopping behavior is the most unique for behavior which the consumers exhibit. Gifts, clothing, groceries, gifts and household items are some of the most common type of shopping which consumers indulge in a highly frequent manner. But according to Dholakia (1999), occasion and motives are also some crucial points which influence the consumers shopping behavior. For example, for some consumers, shopping is all about getting the best deal out of bargaining, for some (especially teenagers or the young crowd) shopping is a means of getting acquainted and interact more with others in a social context and for some it is a way of breaking out from the regular monotonous professional and personal routine (Reid and Brown, 1996). It is also possible, that the motives behind two consumers shopping at the same store could be same or different. Same motives may arise as when the customers look for convenience, shopping experience etc, whereas motives mat vary as a result of compulsion or by free choice. Compulsion
Shopping, a common activity conducted by almost everyone at least once a month, is such a normal subject in our everyday life, one barely puts any thoughts into the potential semiotic explanations behind it. According to the two essays, “The Signs of Shopping” and “The Science of Shopping,” Shopping has significant impacts on one’s self-identification. It is a two way straight, the consumers’ shopping styles can also influence the economic status of the retails businesses.
Kotler (1977 and 2001) believed that consumer buying behavior is the means by which people, gatherings and associations to choose, buy, utilize and transfer of items, administrations, thoughts or experience to take care of the buyers' demand. Purchasing conduct is the choice procedures and acts individuals required in purchasing and utilizing items which incorporates social and mental process.
Through observing the fast pace shoppers inside the stores, I have noticed some details about the shopping ritual that sparked my interest. The bigger the store was, the more individuals went in the store. For example, Dillards which has a variety of different style of clothes, cosmetics, shoes, and items for both men and women of any age. Because these types of stores have more of a variety, individuals are more drown to this aspect to receive more options. Also, I noticed that individuals automatically go to the sale rack or section. For example, H&M and American Eagle both had large red signs in there stores to indicate a sale. This section was more crowded than any
The purpose of this paper was to observe the consumers of a retail store of my choice; I chose to observe Victoria’s Secret and Targets consumers, because I myself am consumers of those stores quite often, then to analyze the behavior of the consumers of Victoria’s Secret and Target. Victoria’s Secret and Target consumers differ because of the difference in type of retail they offer and sell. Victoria’s Secret consumers know what they are going to be shopping for women and certain needs or wants they are looking to satisfy. Target consumers shop for any age and any gender,
A cross section of convenience store, quick casual restaurant, and grocery store shoppers were recruited to answer a survey through mall intercepts. Two thousand participants will be surveyed including individuals ages 21 to 70, male and female, and ethnically balanced. What is being investigated is an overall opinion of the effect storefront appearance. Therefore, participant ethnicity balance will be maintained throughout the course of the study. Participants will receive $10 per hour for their participation. To be eligible, participants are selected based on preliminary questions that indicate frequent visits (two to five times per week) to any combination of the above mentioned establishments.
Understanding consumer buying behavior entails marketing, relationships, and consumer behavior. Consumer behavior comprises all the consumer decisions and activities connected with the choosing, buying, using and disposing of goods and services. Marketers must pay very close attention to consumer behavior that occurs before the purchase and after the particular product has been used. Studying consumer habits is one of the steps in marketing search and analysis. In addition to other basic principles of consumer buying habits, marketers also need to study the decision and actions of real people. Until recent history the study of consumer behavior was focused on generalized consumer decisions. With
Understanding and acting upon consumer behavior is at the core of becoming a successful retailer. Today’s business environment is packed with competing firms, all seeking to convenience customers to choose them over their competitors. Many industries, such as the soda, cell phone, and washing detergent industry are dominated by a just a few or a sole firm. Therefore, more than ever it is difficult to intervene in the habitual consumption of most consumers. A consumer’s buying process is what must be closely analyzed by any existing or new firm that is trying to become competitive in today’s business environment.
For this Compare and Contrast paper I decided to do it on the similarities and differences of Online and in person shopping. Shopping in general differs in various forms. Whether it is online, in person or even window shopping where no money is actually involved shopping is shopping. As of lately online shopping has been my go to for finding cheap thrills but I enjoy all ways of shopping.
Consumer behaviour is the study of how individuals, groups and organizations select, buy, use and dispose of goods, services, ideas or experiences to satisfy their needs and wants. The emerging costumer trends play an important role in analysing the marketing opportunities. A consumer buying behaviour is influenced by cultural, social and personal factors. The consumer passes through five stages of the buying decision process: Problem Recognition, Information Search, evaluation of alternatives, purchase decision and post purchase behaviour. This model is important for anyone making marketing decision and customer pass through all stages in every purchase.
The behavior was observed from a large sample of people. This included twenty people shopping alone and twenty people shopping in a group, for a total of forty subjects, each ranging in ages from approximately 19 to 40 years old. The subjects were observed from the time they entered the store until the time they left. The reasoning behind this was to see the buying behavior differences for the whole experience and figure out which areas of the store could be improved in order to appeal to groups of people shopping. The behaviors observed included the amount of time spent inside the store, the amount of money spent, the interactions with associates, and the areas of the stores that were navigated.
Shopper is that the king of any commercial activity. It’s important for any promoting person to understand however the patron perceives various things and the way he behaves consequently. Therefore marketing research is impact for the success of any promoting effort. Thus an effort is formed within the gift chapter to review the behavior and perception of shopper. 1st of all perception is that the outlined because the method of receiving, selecting, organizing, decoding, checking and reacting to sensory stimuli of the info.
3. In big shopping malls all goods are available. But unfortunately they are also often crowded and one has to stay in long lines. This doesn’t happen in small shops. But on the other hand, they don’t offer such a wide variety of goods.
In this field study, data on the independent variables and dependent variables were collected from consumers above 21 years old in several shopping malls through short questionnaires drafted specifically for this analysis.
This study was designed to research factors which consumers consider when choosing a shopping center and to develop a suggestion model for shopping center choice. First a questionnaire about choosing a shopping center was fonned. Then the questionnaire was given to 300 randomly chosen consumers and collected on the next day. Two hundred and sixty-two fully filled out questionnaires were analyzed. Besides demographic questions, effective factors determining people 's shopping center choice were asked for 17 items. Four models related to
Likewise, (Wee, 2002, cited from Dawson, Bloch, and Ridgway, 1990) stated that some consumers have experiential motives for shopping which result from hedonic or recreational motivations. Through a survey of visitors, the results clearly