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Response To Ofri Essay

Satisfactory Essays

1. How I could have more accurately presented the ideas of Ofri and Hochschild: In terms of Ofri, I spent a large portion of my paper describing her book in detail. My error in the description of her work was in suggesting that Ofri deems empathy as a useful tool in satisfying the customer. Ofri explains situations in which doctors struggle to empathize, and situations where being more empathetic would have helped her do better work. However, she does not make the direct statement that it is useful in satisfying the customer. In suggesting this, I stated my own opinion and attributed it to Ofri. 2. Reworked thesis: Both A Managed Heart and What Doctors Feel discuss emotional management in the form of emotional work and emotional labour.

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