An important business man once said, “There’s an enormous number of managers who have retired on the job” (Retail Industry.About). That is a great phrase that is thoroughly true. Many managers are there simply to get a paycheck and not to actually fulfill their duties. Retail management drives sales, lead associates, manages company programs, provide candid feedback, and ensures that customers and our associates are always number one.(Sales Manager) In order to drive your sales the customer must always be your top priority. Management, no matter where you go, keeps a business running smoothly. The main job of a retail manager, specifically JCPenney, is supervising sales associates and participating in the Customer First program …show more content…
An important aspect of retail management is hiring and training of qualified employees (Romanosky, 294). Upon hiring of an employee, management then assigns or should assign the individual duties. Training may be the most important aspect of step in the development of an associate. If the associate has no training, how does that employee know what to do? When having people work for you, you will typically have people who want a pay raise or would like to move up in the company. Typically upper management would handle these situations. As previously mentioned, training is key to a successful business. For a new employee starting in the company, they would initially work with the Training Supervisor to learn the basics of their job. As time goes on, all members of management should coach or lead associates. Typically, one’s direct supervisor will work with the employee the majority of the time. As a member of management it is extremely important to coach associates effectively. By coaching associates effectively, management should be able to instill more responsibilities to the associate (Basic Responsibilities of a Management Associate). Management should coach associates to provide great customer service, complete FindMore orders (online orders), credit goals (credit cards), possibly gift card sales, and other company promotions. Upon coaching of associates, management should always follow
As a member of the HR department of a small retail company, I have been tasked with implementing a new employee training program. This class is being designed especially for our new customer service associates to ensure they are successful in their new position. “Having a trained workforce means your workers are learning new skills that can improve production, cut time spent in creation of your service, reduce production costs, reduce mistakes, build confidence in your workforce, and create a better working environment” (Benton, 2014). Making sure that our new employees are fully trained is an investment in our company. When we have a skilled, trained workforce, productivity and efficiency will remain high.
4. Training the associates so that they are “pros” bringing pride in the employees and what they bring to the company.
Joy began working for Stein Mart when she was eighteen years old, and it was her second job. Previously she worked for a retail store that ended up closing, so she applied to work at Stein Mart hoping that it will be a long-term job. She began by working as a salesperson, and eventually moved up in the company. To understand more about the community of this company, I began to ask her several questions about how retail works. Joy explained, “The field of retail concerns the work that individuals do to keep a retail store functioning. This includes both retail salespeople and manager in all types of retail stores, including small stores with only a handful of workers and large chain stores with hundreds of employees” (Pearson). As a salesperson, one shows items to customers and explains these items’ benefits or features, and then completes the necessary financial transaction if the customer decides to make a purchase. Of course one’s duty would be greater if one worked in management. As a manager, one is responsible for ordering merchandise, pricing items, designing displays, completing inventories, creating financial reports and monitoring staff. As easy as it sounds, it is very stressful and everything lies on one’s shoulders. If something goes wrong, then it is you as a manager who is going to be blamed. That is where the role as an assistant manager comes in place. If the manager needs help with any of
The retail industry has been highly competitive for many years. JCP, Kohl’s, Macy’s and Sears have been clashing for some time to keep the attention of the avid shopper. It would seem that each company would be on an equal playing field, but according to the strategic group map below, Macy’s is in a group all by itself. Macy’s pricing and number of stores are different for JCP. Macy’s promotes the branding of having high class products that have celebrity names on the tags, which draws the shopper who is attracted to being in the know. The Macy’s customer is willing to pay more for their product because they know that a celebrity made this, which ultimately allows them to connect with their favorite stars. The supplier power is what helps Macy’s stay in a different category than JCP, Kohl’s, and
Managers are increasingly expected to be able to competently perform each of the four 'learning ' roles - trainer, coach, mentor, and counselor - for their team as the need arises. Coaching is driven by a questions addressed to the coachee. .coaching become a popular title that is being used by a lot of professionals often with no training .coaching is also solving problem, setting goals and learn new behaviours. The coaching programs was a satisfying experience for personal growth and professional development. Coaching is differ according to the culture ,this paper will illustrate the impact of coaching on employees and how to applying this methods in education level.
Top managers develop long-range plans, called strategic plans that define the company's overall mission and goals. Strategic planning focuses more on issues that affect the company's future survival and growth. To develop strategic plan, top managers also need information from outside the company, such as economic forecasts, technology trends, competitive threats, governmental issues and shareholder concerns.
I have one question regarding the retail merchandising minor. Am I not eligible to pick up a retail merchandising minor since I am a student in the College of Food, Agricultural and Natural Resource Sciences? If not, is there a possible reason for an exception since I know I can potentially see myself in a retail merchandising career after
In United Stated of America, Target Corporation is the second largest discount store retailer and the founder of this corporation is George Dayton. This corporation focuses on “expect more ,pay less” concept for their products. Moreover they provide facilities to their costumers as well, while making online sales, which is easier to buy things from home.
Second, and most importantly to me, is the quality and high standards that chain stores possess. In my personal experience, chain stores have a decent amount of staff available to assist you with knowledge of product and great customer service. In the few local shops I’ve stepped into, I have rarely been greeted or assisted unless I managed to chase down a dour-looking employee to begrudgingly answer my questions. In Postrel’s essay, she hits the nail on the head by asserting the idea that whether a store is local or a chain, they are still quite similar in products they sell; “A hardware store was a hardware store, a pharmacy a pharmacy. ”(p.
The world of business has undergone radical and dramatic changes in the last decade changes that present extraordinary challenges for the contemporary manager. A manager is an organizational member who is responsible for planning, organizing, leading, and controlling the activities of the organization so that the goals can be achieved. According to a widely referenced study by Henry Mintzberg, managers serve three primary roles: interpersonal, informational, and decision-making. Management is process of administrating and coordinating resources effectively and efficiently in an effort to achieve the goals of the organization.
General Nutrition Companies, INC. was founded in Pittsburgh, Pennsylvania by David Shakarian in 1935 as a single, specialized, general health retail store (Histories, 2011). Since
Wal-Mart is arguably the most dynamic corporation in the last 50 years in the United States, if not the world. Arising from its beginnings in Bentonville, Arkansas, it has grown to over 4,400 discount stores, super centers and corner markets worldwide. Wal-Mart continues to expand despite public criticism of its labor practices as well as complaints about their treatment of competitors. The many strengths of Wal-Mart, like their low cost production and marketing practices, will aid Wal-Mart as it continues to grow in the retail
I like this because it has a clear thesis statements and strong three reasons. The first paragraph introduces of the surveillance of retails by retail anthropologists and it claims a certain assertion that it is ethical and it can many benefits. Each body paragraphs stated the main points and used the MEAL plan successfully. This second paragraph suggests the main idea, “The first reason that surveillance benefit is bringing more convenience for consumer.” The convenience for consumer directed to the reducing the customer’s shopping time and the relating evidence support the idea. After the evidence, the writer thoroughly analysis. Especially, I liked the quote, “Thus, they just go straight to the store to grab what they needed and head to the pay counter. The time of a person spends in shopping mall is decreased which affects the slowly growth of businesses’ profit”, because I could relate to my shopping experience. This essay is effective argument essay with clear thesis statement, strong reasons and evidences to support the main ideas, and successfully followed the argumentative structure.
Industry: American Retailing Industry, for example, Target Corporation is an American retailing industry company, founded in 1902 and headquartered in Minneapolis, Minnesota. It is the second-largest discount retailer in the United States, behind Walmart.
Technology provides many benefits to the retail industry and its managers; it also has drawbacks. Implementing new technologies presents learning curves for managers, staff, and team members and introduces new areas of risk (Davis, 2007). Some team members can be resistant to changes causing retailers to lose time