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Rhonda's Perceptions Of A Business

Satisfactory Essays

Rhonda, Thank you for sharing your personal experience regarding your house being cleaned. Your example highlights a commonality among all businesses, regardless of their size, the customer’s perception of a company is often primarily based on their interactions with a small number of employees. Therefore, it’s critical that companies set clear expectations for their employees and have processes and procedures in place to properly train employees, monitor their performance, provide feedback, and hold them accountable (Lester & Parnell, 2006). Without those basic systems in place, businesses greatly increase their risk of having unhappy customers, under trained and/or under performing employees, and it’s virtually impossible to provide a consistently

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