Table of Contents
Introduction 1
Over the years 1
Key Success Factors 2
Sustainability Criteria: The Dual Strategy 5
Conclusion 8
Introduction
The airline industry forms a major component of the travel and tourism industry. With increasing affluence, people around the world are spending a large percentage of their income on travel and tourism thus enhancing the sector’s prospects. Singapore Airlines (SIA) is one of the world’s leading players of the international airline industry. Singapore Airlines was the pioneer of in-flight services such as free drinks and complimentary headsets. And today, the name of Singapore Airlines has become synonymous with impeccable service around the globe.
The care and attention that
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Economic development of Singapore in particular and Southeast Asian region in general also paved the way for SIA’s success. The company also received indirect assistance from the Singapore government especially in areas of infrastructure and fair access to other markets.
The contribution of these factors and others has made SIA one of the best managed companies in Asia and in the global arena as well. We have briefly discussed some major factors below:
1. Implementation of dual strategy: SIA has successfully implemented both value differentiation strategy as well as cost leadership strategy. This has proved to be a key to its success. (This has been discussed in a more elaborative manner in the later section.)
2. Clarity and Commitment: SIA 's focus on service is completely clear. The mission statement and core values state quality service as fundamental objective and aspiration of the airline. This has increased the operational efficiency of SIA and thus helped it become one of the best managed companies.
3. Related Diversification: SIA utilizes related diversification to reap cost synergies and at the same time control quality and enable transfer of learning. Related operations (such as catering, aircraft maintenance, and airport management)
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Mission, vision and value statements are guiding principles that need to be at the forefront of an organization’s strategic initiative. In order to have a successful organization a strong strategic objective must be in place. This essay will discuss the descriptive analysis regarding the mission and vision of Southwest Airlines and it differentiate its organization from its competitors. Southwest Airlines values are, governed by their mission and vision statement, which is satisfying to our stakeholders, increased profitability, and differentiates from our competitors.
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Above SIA’s mission statement provides a clear picture of its goals & objectives. As stated in the vision and the mission statement, Singapore Airline is aiming to be a global company in the air transportation industry. They plan to provide their customers a reliable and an excellent travel experience in the highest standards. However, while meeting the requirements of the customers, simultaneously they intend to meet Shareholder & employees expectations by maximising shareholder returns and making a better work place for the
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