Six Sigma Tollgate Review

1463 Words Apr 5th, 2013 6 Pages
Sigma Improvement Process
Tollgate Review Guidelines - DEFINE

These guidelines are intended to prompt discussion between Project Sponsors and Project Managers. They are suggested questions only.

Project: Date:

DEFINE

Project Definition

1. What is the problem being addressed? Where, when and to what extent does the problem(s) occur? What is the scope of the project? Has another improvement team tried to solve this or a similar problem? What did they learn?

2. What is the business reason(s) for completing this project? How are they compelling for the improvement team and the management team? How are they tied to strategy?

3. What are the objectives (in measurable terms) of the project? Is the goal achievable in
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3. Did you use a cause and effect tool? Which one(s)? How did it help you identify potential root causes?

4. What are the root causes of the problems? How did you draw those conclusions?

5. How have you analyzed the data to identify the factors that account for variation in the process? How was your data stratified?

Project Evaluation

6. Once completing your analysis, what is the opportunity represented by addressing the problem? What is the cost of poor quality? What is the impact on customer satisfaction, retention, and loyalty? How could this help increase revenues? How could this help increase our capacity? How could this improve our ability to improve our process controls?

Sigma Improvement Process
Tollgate Review Guidelines - IMPROVE

These guidelines are intended to prompt discussion between Project Sponsors and Project Managers. They are suggested questions only.

Project: Date:

IMPROVE
Project Definition

1. Have hand-off’s to areas outside the project scope been identified? How have they been addressed?

Methodology

2. How did you generate ideas? How did you narrow the list of ideas down to the best few? Did you encourage consensus building while choosing the best solution(s)? What methods were used to encourage “out-of-the-box” thinking?

3. What criteria did you use to evaluate the potential solutions? How did these criteria tie into business strategy and project objectives? How does

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