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Social Network

Better Essays

118

Part Two

Understanding the Marketplace and Consumers

VIDEO
TOMS Shoes

Case on how TOMS executes its strategy within the constantly changing marketing environment. After viewing the video featuring TOMS Shoes, answer the following questions about the marketing environment: What trends in the marketing environment have contributed to the success of TOMS Shoes? Did TOMS Shoes first scan the marketing environment in creating its strategy, or did it create its strategy and fit the strategy to the environment? Does this matter? 3. Is TOMS ' strategy more about serving needy children or about creating value for customers? Explain.

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The airline launched during a turbulent period when people were hesitant to travel due to the aftermath of the 2001 terrorist attacks. People concerned about long-distance travel started to look for holidays in nearby countries. The timing worked to the advantage of AirAsia when it started to fly regional routes. Asians were enjoying the benefits of rising incomes and good economic growth and although many could not afford long-distance holidays, they were open to the idea of traveling to nearby countries. In addition, increased media coverage on LCCs helped consumers understand the no-frills concept. The Internet also provided AirAsia with the opportunity to reach more customers through online booking. Fernandes is a strong believer in leading by example. He is often seen working alongside his team as a crew member or baggage handler. This allows him to get to know his staff better and to listen to customers ' feedback. He insists on a cooperative

MANAGING COST IN A COMPETITIVE ENVIRONMENT
The global financial crisis that started in mid-2008 affected many industries, including the aviation industry. Fewer business and leisure travelers were flying due to the economic recession. Corporations and government agencies issued orders, as part of an austerity drive, for less travel or, when absolutely necessary for their senior employees, for economy-class travel. This became an opportunity for

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